Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Ward

Gastonia

Summary

Adept at enhancing operational efficiency and service quality, I leveraged my troubleshooting and leadership skills at Blossman Gas and City of Belmont to significantly reduce downtime and foster team development. My expertise in maintenance, coupled with a strong focus on customer relationship management, has consistently driven improvements and client satisfaction.

Overview

26
26
years of professional experience

Work History

Service Technician

Blossman Gas
07.2020 - 10.2024


  • Diagnosed and troubleshot problems, repairing, and restoring gas appliances to peak performance.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.

Maintenance Supervisor

Southwood Realty
05.2017 - 05.2020
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

Police Captain

City of Belmont
07.1998 - 07.2016
  • Managed budgetary resources for the efficient operation of the police department, optimizing resource allocation and cost control.
  • Mentored junior officers as they developed their skills in leadership roles, guiding future leaders within the organization towards success.
  • Liaised with government, civic and private organizations to promote community safety.
  • Promoted a culture of continuous improvement within the police force, encouraging officers to seek out new ways to enhance their skills and better serve the community.
  • Conducted internal investigations to uphold disciplinary standards within the police force, promoting accountability among officers.
  • Handled inquiries and made presentations before various commissions and news outlets.
  • Documented incidents and arrest activities, reviewed written reports and communicated with subordinates to facilitate administrative follow-up.
  • Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
  • Engaged with local individuals and community leaders to discuss crime reduction strategies.
  • Supervised and coordinated daily operations of patrol shifts of up to Number officers.
  • Approved training and education designed to maintain and improve officer patrol and protective services.
  • Oversaw emergency response planning efforts to prepare the department for natural disasters or other critical incidents requiring immediate action.

Education

Law Enforcement Certification/ Continuous Training - Law Enforcement

Gaston College
Dallas, NC

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Punctual and reliable
  • Troubleshooting skills
  • Problem and issue resolution
  • Documentation and reporting
  • Diagnostic testing
  • Professional and courteous
  • Quality assurance
  • Hand tool expertise
  • Analytical thinking
  • Customer relationship management
  • Troubleshooting
  • Client relationship management
  • Client education
  • After-sales support
  • Service call response
  • Maintenance and repair
  • Multitasking
  • Time management

Timeline

Service Technician

Blossman Gas
07.2020 - 10.2024

Maintenance Supervisor

Southwood Realty
05.2017 - 05.2020

Police Captain

City of Belmont
07.1998 - 07.2016

Law Enforcement Certification/ Continuous Training - Law Enforcement

Gaston College

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Michael Ward