Michael Ward
customer service representative
Jacksonville,North Carolina
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
26
26
years of professional experience
Work History
customer service rep
Alorica
11.2011 - 07.2019
customer service rep
Convergys
10.2004 - 04.2011
customer service rep
AOL
03.2002 - 04.2003
international customer service rep
Hertz
05.1993 - 05.2000
Education
High School Diploma -
Heritage Hall
Oklahoma City, OK01.1983
Computer Science
Central State University
Broadcasting
American Broadcasting Institution
01.2001
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
Timeline
customer service rep
Alorica
11.2011 - 07.2019
customer service rep
Convergys
10.2004 - 04.2011
customer service rep
AOL
03.2002 - 04.2003
international customer service rep
Hertz
05.1993 - 05.2000
High School Diploma -
Heritage Hall
Computer Science
Central State University
Broadcasting
American Broadcasting Institution