Michael Warner
Customer Service
North Hollywood,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Caregiver
IHSS In Home Support Services
Chatsworth, CA
03.2019 - 02.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Transportation Specialist
Uber And Lyft
Hermosa Beach, CA
04.2014 - 02.2020
- Adhered to all applicable road regulations while driving long distances.
- Delivered goods and services to customers on time and in excellent condition.
- Provided excellent customer service by responding promptly to inquiries or complaints from clients.
- Reported any incidents or accidents involving company vehicles to management immediately.
- Conducted regular maintenance checks on vehicles such as changing oil, checking brakes.
- Scheduled repair appointments for damaged vehicles as needed.
- Documented daily mileage, gas and other data.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
Talent Aquisition Coordinator
Advantage Solutions Sales And Marketing
Santa Ana, CA
02.2016 - 06.2018
- Conducted initial screenings of resumes and applications to determine qualifications and suitability for posted positions.
- Developed job postings and worked with internal teams to ensure accuracy of job descriptions.
- Participated in career fairs and other recruiting events to source qualified talent.
- Coordinated interviews between hiring managers and potential candidates; scheduled meetings as needed.
- Managed the onboarding process for new hires including completing all necessary paperwork, organizing orientation sessions, and providing support during the transition period.
- Maintained a database of current and prospective candidates; tracked progress throughout the hiring process.
Call Center Customer Service Representative
Regal Medical Group
Northridge, CA
12.2014 - 02.2016
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Adhered to all company policies and procedures related to customer service.
- Worked collaboratively within a team environment to meet departmental goals.
- Participated in training sessions to stay current on changes in products and services.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Call Center Customer Service Representative
Anthem Blue Cross
Woodland Hills, CA
- Answered incoming customer calls regarding product inquiries, orders, and complaints.
- Provided customers with product and service information.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Adhered to all company policies and procedures related to customer service.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed up with customers to ensure their satisfaction with the resolution of their issue.
Education
Certification-Billing And Code (Medical) -
Los Angeles Pierce College
10.2010
Skills
- Telephone Etiquette
- Call Centers
- Customer Relations
- Problem Resolution
- Good Communication Skills
- Call Center Operations
- Data Acquisition
- Deep Learning
- Analytical Thinking
- Coachable
Work Preference
Work Type
Part TimeContract WorkFull TimeLocation Preference
HybridOn-SiteRemoteImportant To Me
Work-life balancePaid time offFlexible work hoursWork from home optionStock Options / Equity / Profit SharingHealthcare benefitsPaid sick leaveCareer advancementMusic, Movies, Golf
I was a singer in my growing years. I started a group like the Temptations in Middle school and we performed at the graduation. That continued throughout my high school years. I have always had music being a part of my life. I love movies and just started going back to the movies. The pandemic put a hold on that and also my caregiving career was very important because it was for my Mother. Golf I found after my days of playing Softball was over. I needed something to fill that void. I am an Athlete and I need to compete. It has been one of my favorite sports that I have taken part of. I also teach a little as well.
Timeline
Caregiver
IHSS In Home Support Services
03.2019 - 02.2024
Talent Aquisition Coordinator
Advantage Solutions Sales And Marketing
02.2016 - 06.2018
Call Center Customer Service Representative
Regal Medical Group
12.2014 - 02.2016
Transportation Specialist
Uber And Lyft
04.2014 - 02.2020
Certification-Billing And Code (Medical) -
Los Angeles Pierce College
Call Center Customer Service Representative
Anthem Blue Cross