Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

MICHAEL WASHBURN

Plano,TX

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Salon Management & Accounting

Refined Canine
03.2019 - 03.2023
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.

Ranch Foreman

Roark Ranch
02.2016 - 03.2023
  • Examined animals for signs of sickness and overall herd health.
  • Performed repairs and preventive maintenance on equipment and property.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Inspected and repaired equipment for livestock and crop management.
  • Maintained ranch records and documentation.

Store Manager

Bath & Body Works
08.2013 - 01.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Support Center Analyst

SES Government Solutions
12.2009 - 11.2013
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Communicated with clients to verify roots and causes of computer & Satellite problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Executed billing tasks and recorded information in company databases.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Customer Service Representative, Cashier

Sam's Club
07.2009 - 12.2009
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Anticipated customer needs, facilitated concerns and provided alternative solutions
  • Took on numerous task to keep departments operational

Sales Lead

Eddie Bauer
04.2008 - 07.2009
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.

Lead Castmember

The Disney Store
08.2003 - 06.2008
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Built strong relationships with customers through positive attitude and attentive response.

Education

High School Diploma -

Plano East Senior High School
Plano
05.2004

Skills

  • Management
  • Marketing
  • Payroll Control
  • Critical Thinking
  • Customer Service
  • Sales
  • Budgeting
  • Manage Inventory
  • Business Development
  • Store Presentation

Accomplishments

  • Received numerous letters of appreciation from customers
  • Recognition from management include awards andpromotions.

Timeline

Salon Management & Accounting

Refined Canine
03.2019 - 03.2023

Ranch Foreman

Roark Ranch
02.2016 - 03.2023

Store Manager

Bath & Body Works
08.2013 - 01.2021

Support Center Analyst

SES Government Solutions
12.2009 - 11.2013

Customer Service Representative, Cashier

Sam's Club
07.2009 - 12.2009

Sales Lead

Eddie Bauer
04.2008 - 07.2009

Lead Castmember

The Disney Store
08.2003 - 06.2008

High School Diploma -

Plano East Senior High School

Similar Profiles

CREATE PROFILE
MICHAEL WASHBURN