Michael Washington
Plainfield
Summary
Dynamic leader with a strong focus on customer service and problem-solving within retail and sales sectors. Experienced in training staff, resolving escalated issues, and driving sales growth through effective communication and relationship building.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
Plainfield, IL
02.2026 - Current
- Manage cash handling procedures including register counts, safe access, and end-of-day balancing
- Supervise daily operations to ensure compliance with company policies and procedures.
- Train new team members on customer service standards and operational processes.
- Resolve escalated customer concerns, returns, and service issues with professionalism
- Collaborate with store management to meet performance goals and improve store operations
- Support inventory management, merchandising, and store presentation standards
Junior Lead Studio Engineer
V1 Studios
Warrenville, IL
02.2026 - Current
- Record, mix, and master vocals and instrumentals using professional DAWs and industry-standard plugins
- Work within a flexible and unpredictable schedule due to on-call scheduling
- Edit and process vocals using Auto-Tune, EQ, compression, and effects to achieve release-ready sound
- Manage full studio sessions from setup to final delivery while maintaining a professional client experience
- Collaborate with artists and producers to enhance creative direction and performance quality
- Troubleshoot technical issues involving studio equipment, software, and signal chains
- Deliver final masters optimized for streaming platforms and digital distribution
Life Insurance Sales Agent
Family First Life
Naperville, IL
08.2025 - 12.2025
- Guided clients through life insurance options, ensuring alignment with individual needs and financial goals.
- Developed business and a strong customer base through door knocking, cold calling, and running ads.
- Developed personalized insurance plans by assessing client risk profiles and health considerations.
- Educated clients on policy benefits, features, and terms to enhance understanding and decision-making.
- Collaborated with underwriting teams to streamline application processes and improve turnaround times.
- Retained valuable customers through diligent follow-up communication efforts after initial policy purchase, fostering long-term loyalty.
Sales Representative Intern
Vivint Solar
San Francisco, CA
05.2025 - 08.2025
- Expanded customer base through cold calling, door-knocking, networking, and relationship building.
- Conducted product presentations and demonstrations to educate customers on solar solutions.
- Collaborated with installation teams to ensure smooth project execution and timely service delivery.
- Assisted in identifying customer needs through effective listening and problem-solving techniques.
- Coordinated follow-up communications with prospects to nurture leads and close sales effectively.
Customer Service Cashier
Walgreens
Plainfield, IL
10.2023 - 02.2026
- Delivered consistent, high-quality customer service in a fast-paced retail environment
- Processed customer transactions efficiently using point-of-sale systems.
- Accurately processed cash, card, and digital transactions using POS systems
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained inventory through stocking, organization, and merchandising standards
- Supported backroom operations including shipment processing and inventory control
- Ensured store cleanliness, safety, and compliance with company policies
- Collaborated with team members to meet performance goals and improve efficiency
Shift Leader
Jewel Osco
Plainfield, IL
08.2022 - 09.2023
- Supervised front-end operations, ensuring smooth workflow and high productivity
- Led and coached a team of cashiers and associates during assigned shifts
- Managed cash drawers, safe counts, and end-of-day balancing with high accuracy
- Resolved customer complaints, returns, and escalated issues professionally
- Coordinated scheduling, breaks, and staffing coverage
- Trained and onboarded new employees on POS systems and service standards
- Maintained store organization, merchandising, and compliance standards
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
Associate of Arts - Marketing
Joliet Junior College
Joliet, IL08-2027
Associate of Arts - Marketing
Collin College
Dallas, TX08-2026
Skills
- Self Motivated
- Team leadership
- Customer service focus
- Problem-solving
- Strong verbal and written communication
- Sales and upselling
- Flexible schedule
- Sales expertise
- Objection handling
- Client relationship building
- Goal oriented
- Sales strategies
Certification
Illinois licensed insurance agent
Timeline
Shift Leader
Walgreens
02.2026 - Current
Junior Lead Studio Engineer
V1 Studios
02.2026 - Current
Life Insurance Sales Agent
Family First Life
08.2025 - 12.2025
Sales Representative Intern
Vivint Solar
05.2025 - 08.2025
Customer Service Cashier
Walgreens
10.2023 - 02.2026
Shift Leader
Jewel Osco
08.2022 - 09.2023
Associate of Arts - Marketing
Joliet Junior College
Associate of Arts - Marketing
Collin College