Christopher Hughes
Titusville,FL
Summary
Motivated Shift Manager practiced in customer relations, sales, inventory control, and controlling in store ordering. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Overview
16
16
years of professional experience
Work History
Shift Leader
Publix Super Markets, Inc.
08.2011 - Current
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Worked well with teammates and openly invited coaching from management team
- Communicated clearly and positively with co-workers and management
- Assisted management with daily inventory control and stock ordering,
- Took Special Orders and processed items to individual customer specifications.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly. Resulting in consistent 10% growth.
- Educated staff on organizational mission and goals to help employees achieve success.
Shift Leader
Blockbuster Video
10.2007 - 04.2011
- Resolved guest complaints promptly and professionally
- Maintained neat, well groomed appearance including impeccable personal hygiene, well kept uniform, and hair restraint that met company standards
- Worked well with teammates and openly invited coaching from management team.
Education
Associate of Arts -
Eastern Florida State College
Florida, FLCPR / AED
American Red Cross
Skills
- Reliable and Punctual
- Inventory Control
- Friendly and Outgoing
- Critical Thinker
- Highly Motivated
- Customer Service Focus
- Quality Assurance Mindset
- Problem Solving Strength
- Self Motivated
- Excellent Communication Skills
- Resourceful Nature
- Reporting Familiarity
- MS Office Proficient
- Conflict Resolution Skills
- Meticulous Attention to Detail
- Team-Oriented
Accomplishments
- Won "Employee of the Month" in October 2012, September 2014, and April 2020.
- Publix Shine Awards recipient. Given for 5 years of excellent service and acknowledged as maintaining perfect attendance with no use of sick time within the time frame.
Additional Information
- Prevention Plus Team member. Responsible for department safety and correct practices in addition to normal responsibilities. Relies new information and procedures to my department.
- Medical First Responder. Training in CPR and basic first aid. Responsible for customer safety and health while within the store.
- Emergency Response Team Member. Responses to emergency situations and operational failures for Brevard County.
- Inventory Team Member. Manages practices and physical inventory district wide.
Timeline
Shift Leader
Publix Super Markets, Inc.
08.2011 - Current
Shift Leader
Blockbuster Video
10.2007 - 04.2011
Associate of Arts -
Eastern Florida State College
CPR / AED
American Red Cross
Similar Profiles
Anastasia HoyAnastasia Hoy
Customer Service Staff at Publix Super Markets IncCustomer Service Staff at Publix Super Markets Inc
Roberto LopezRoberto Lopez
Grocery Manager at Publix Super Markets IncGrocery Manager at Publix Super Markets Inc
Graham WaltomGraham Waltom
Front Service Clerk at Publix Super Markets IncFront Service Clerk at Publix Super Markets Inc
Jayla ButlerJayla Butler
Grocery Replenishment Specialist at Publix Super Markets IncGrocery Replenishment Specialist at Publix Super Markets Inc
David Gardner Jr.David Gardner Jr.
Science/High School Biological Sciences Teacher at Orange County Public School DistrictScience/High School Biological Sciences Teacher at Orange County Public School District