Michael Waterman
Administrative
Hamilton,NJ
Summary
Dependable team member trained in administrative and customer service. Contributes to smooth office operations and goes beyond requirements to handle client needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Seasonal Associate
Hobby Lobby
Deptford , NJ
10.2023 - 01.2024
- Helped customers locate items within the store using the inventory system.
- Placed orders for additional stock when necessary to ensure adequate supply of merchandise.
- Assisted customers with selecting items and answering questions about products.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Trained new associates on store operations, policies, and procedures.
Service Desk Associate
Lowes Home Improvment
Sicklerville, NJ
11.2019 - 09.2022
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Explained benefits, features and recommendations to maximize client retention.
- Followed policies and procedures to meet or exceed established performance requirements.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted brand and marketing campaigns to create interest with customer.
- Consulted with customers regarding needs and addressed concerns.
Dispatcher/Customer Service Representative
Pelicano Plumbing
Pennington, NJ
08.2025 - 12.2025
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Received new orders, prepared documentation, and assigned personnel.
- Managed customer accounts and invoicing.
- Assisted in resolving customer complaints and grievances.
Service Desk Agent
Christmas Tree Shop And That
Deptford, NJ
07.2017 - 11.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Operated multi-line phone system and online messaging system to communicate with customers.
Call Center Representative
TD Bank
Mount Laurel, NJ
01.2014 - 07.2017
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
Bachelor of Arts - Communication
Rowan University
Glassboro, NJ 09.2017 - 12.2019
Associate of Arts - Communication
Camden County College
Blackwood, NJ 09.2007 - 05.2009
Skills
- Billing and Invoicing
- Verbal and Written Communication
- Error Revision
- Data Entry
- Transaction Processing
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Efficient
- MS Office Proficient
- Problem-Solving
- Meeting Planning
- Excel Spreadsheets
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Dispatcher/Customer Service Representative
Pelicano Plumbing
08.2025 - 12.2025
Seasonal Associate
Hobby Lobby
10.2023 - 01.2024
Service Desk Associate
Lowes Home Improvment
11.2019 - 09.2022
Bachelor of Arts - Communication
Rowan University
09.2017 - 12.2019
Service Desk Agent
Christmas Tree Shop And That
07.2017 - 11.2019
Call Center Representative
TD Bank
01.2014 - 07.2017
Associate of Arts - Communication
Camden County College
09.2007 - 05.2009