Summary
Overview
Work History
Education
Skills
Websites
Certification
Hobbies
Timeline
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Michael Waters

Xenia,OH

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Representative /Truck Driver

Junk King
05.2023 - Current
  • Developed strong rapport with customers and created positive impression of business.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

Condo Maintenance /Certified Pool Operator

Stonegate Condominiums
08.2021 - 04.2023
  • Managed maintenance activities, supervised staff, and inspected equipment.
  • Installed new locks, door handles, and door closers.
  • Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
  • Implemented cost-saving measures by identifying opportunities for energy efficiency improvements.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Operated varied hand and power tools to complete repairs.
  • Ensured smoother operations, maintaining accurate records of all maintenance activities.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Assisted in the training of new employees, ensuring they had a strong understanding of their responsibilities as Certified Pool Operators.
  • Supported event planning efforts by coordinating pool schedules, setting up necessary equipment, and assisting with cleanup afterward.

Service Representative

Morgan Services
10.2020 - 11.2020
  • Service curtains for hospitals and physical therapy offices
  • Used handheld devices to produce invoice records for customers
  • Interact with property management to exceed expectations for services rendered.

Delivery Driver

Jimmy Johns
07.2019 - 04.2020
  • Deliver meal orders to satisfied customers within a 5 mile range of store location.

Material Handler

TimberTECH/Azek
06.2017 - 11.2018
  • Started as an Operator Asst
  • But was trained as an Operator for Extruder machines
  • Then I received partial training to become a Die Technician
  • Recognized by the company as an outstanding employee and was promoted to a Material Handler, driving a forklift and handling high-risk materials on a daily basis.

Shift Manager/Driver

Cousin Vinny’s Pizza
04.2015 - 05.2017
  • Delegated delivery routes to employees and took on delivery task as well
  • Conducted routine inventory to monitor product supply chain.

Education

High School Diploma -

Xenia High School
Xenia, OH
01.2014

Skills

  • Receptive to feedback, paired with exceptional ability to adapt to customer needs
  • Self-taught Audio Engineering, Photography/Videography
  • Comfortable building PC desktops
  • Comfortable utilizing Microsoft Office
  • Competitor research
  • Systems and software expertise
  • Strategic Planning
  • Sales strategy development
  • Team Leadership
  • Sales expertise
  • Interpersonal communication skills
  • Customer Assistance

Websites

Certification

  • CPO - Certified Pool/Hot Tub Operator

Hobbies

As a Music Producer/Engineer, Photographer/Videographer and Artist, I deal with anything creative!

Timeline

Sales Representative /Truck Driver

Junk King
05.2023 - Current

Condo Maintenance /Certified Pool Operator

Stonegate Condominiums
08.2021 - 04.2023

Service Representative

Morgan Services
10.2020 - 11.2020

Delivery Driver

Jimmy Johns
07.2019 - 04.2020

Material Handler

TimberTECH/Azek
06.2017 - 11.2018

Shift Manager/Driver

Cousin Vinny’s Pizza
04.2015 - 05.2017

High School Diploma -

Xenia High School

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Michael Waters