Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Watson

San Antonio

Summary

Customer Solutions Specialist with over 7 years of experience in the laboratory and medical field, including phlebotomy, client support, and account operations. Proven track record of building strong relationships with physicians and healthcare partners, resolving complex service issues, and supporting sales initiatives to drive client satisfaction. Known for proactive problem-solving, cross-functional collaboration, and delivering seamless support to accounts. Now seeking to leverage this experience in a Physician Account Manager role to deepen client engagement and contribute to strategic growth at Quest Diagnostics.

Overview

4
4
years of professional experience

Work History

Customer Solution Specialists

Quest Diagnostics
10.2024 - Current
  • Experienced Customer Solutions Specialist with a proven track record of supporting strategic account startups, resolving complex client issues, and driving high levels of physician and client satisfaction. Skilled in cross-functional collaboration with sales teams, risk mitigation, and delivering tailored service solutions for high-value physician accounts. Known for building strong client relationships and ensuring seamless service delivery from onboarding through ongoing support.

Service Solutions Rep

Quest Diagnostics
02.2023 - 10.2024
  • Troubleshoot both complex medical, technical, and routine requests. Receive, resolve, and follow up with the most complex customer issues that cannot be resolved immediately. Act as a liaison between the field sales force, laboratory operations, and client tracking.

Phlebotomist III Float

Quest Diagnostics
03.2021 - 02.2023
  • Represent the face of the company to patients who come to Quest Diagnostics by creating an atmosphere of trust and confidence by collecting specimens in a skillful, safe, and accurate manner. Collaborate with laboratory testing services, logistics, and/or I.T. to accommodate the needs of clients and customers.

Education

Bachelor of Science - Nutrition

Texas Tech University
Lubbock, TX
12.2020

Skills

  • Excellent customer communication
  • Strong problem-solving skills
  • Interpersonal communication
  • Results-driven
  • Teamwork and collaboration
  • Proficient in Microsoft Office and Google Suite

Timeline

Customer Solution Specialists

Quest Diagnostics
10.2024 - Current

Service Solutions Rep

Quest Diagnostics
02.2023 - 10.2024

Phlebotomist III Float

Quest Diagnostics
03.2021 - 02.2023

Bachelor of Science - Nutrition

Texas Tech University

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