Steven Chris Hill
CenturyLink
New Port Richey,USA
31
years of professional experience
Work History
Customer Communications Tech
19 Years 11 Months- Troubleshot company and customer communication systems and resolved equipment outages.
- Generated trouble tickets and worked directly with customers to resolve service problems, and escalate reports to other carriers.
- Isolated and coordinated large network outages with techs, corporate management, corporate customers, Internal Departments, FAA, FCC, 911 and government officials.
- Remotely Tested, provisioned, repaired T1-T3-OC3/OC192-DWDM type circuits.
- Dispatched plant and field techs for repair.
- Created detailed trouble tickets to document service issues for tracking and resolution. and worked directly with customers to resolve service problems, and escalated reports to other carriers.
Technician 2
4 Years 1 Month- Managing high priority data transfers. Responsible for all after hour help desk.
- Fix, report, escalate system and job abends to vendors, programmers, or responsible personnel.
- Monitored production control processes to ensure efficiency and accuracy., and batch processing. Performed weekly and emergency ILP.
- Worked production control, and batch processing. Performed weekly and emergency ILP.
- Worked with multiple LPARS. Interacted with customers, Clients, and employees
Supervisor 2
5 Years- Supervised thirteen employees in the Item processing dept.
- Responsible for the P.O.D capture, Cycle sorts, Federal Reserve deposit, general ledger, posting of customer accounts.
- Prepared and completed corporate reports.
- Transmitted and received all ACH, 3rd party and corporate data.
- Interviewed and hired new Employees, Evaluated employees work performance.
Education
Bachelor Degree - Psychology
High School Diploma
Skills
Troubleshooting and system repair
Documenting activities
Excellent customer communication
Facility Maintenance and trouble repair
Network outage management
Operations of large mainframe computer systems
FCC License Including Radar
20 years experience with high cap Circuits and equipment/central office and customer demarcation working with customer trouble tickets from first report to service restored.
Timeline
Customer Communications Tech
CenturyLink
04.2001 - 03.2021Read More
Technician 2
First Security Bank Information And Technology
12.1995 - 01.2000Read More
Supervisor 2
First Security Bank Service Co.
01.1990 - 01.1995Read More
Granger High School
High School Diploma
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University of Utah
Bachelor Degree from Psychology
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