Michael Webb
Syracuse,US
Summary
Sales professional with comprehensive background in regional market management and business development. Adept at fostering collaborative team environments and exceeding sales targets. Recognized for reliability, adaptability, and unwavering focus on results-driven strategies. Skilled in communication, negotiation, and strategic planning.
Overview
7
7
years of professional experience
Work History
Area Sales Manager
America’s Preferred Home Warranty
Syracuse, NY
06.2025 - Current
- Drive regional sales growth by developing and managing relationships with real estate brokerages, agents, and strategic partners across assigned territory.
- Execute consultative sales strategies to expand market penetration and increase brand adoption within the real estate and home services industries.
- Exceeded sales quota by 220% in the first month, demonstrating rapid ramp-up, strong pipeline development, and effective closing skills.
- Achieved 120% of annual sales quota year over year, consistently outperforming targets and contributing to sustained regional revenue growth.
- Identify, recruit, and onboard new brokerage partnerships, delivering product training and ongoing support to maximize partner performance.
- Analyze territory performance, forecast sales activity, and adjust strategies to capitalize on emerging market opportunities.
- Collaborate with marketing and leadership teams to align promotional initiatives with regional sales objectives.
- Represent APHW at industry events, networking functions, and presentations to drive lead generation and brand visibility
Client Relations Manager
Colwell Law
Syracuse, NY, US
10.2024 - 06.2025
- Provided training and mentoring to new team members on client relations topics, such as customer service standards and protocols.
- Implemented innovative strategies that increased efficiency when dealing with large volumes of customer requests.
- Managed multiple projects simultaneously while meeting deadlines and responding to changing priorities.
- Manage the initial intake process, coordinating a one-hour complimentary consultation, either in person, via Zoom, or phone.
- Evaluate client requirements, identify suitable legal resources and referrals, set retainer costs, convert potential clients into retained ones, and manage the retainer process.
- Converted 37% of leads in first quarter which was the best conversion rate on the team.
- Retained over 45 clients with a total retainer mark of roughly $375K.
- Ensure accurate and timely completion of all intake documentation.
- Build trustworthy relationships with clients by attentively listening and effectively resolving their pain points through legal counseling.
- Develop and manage sales pipeline utilizing CRM tools, exceeding both individual and team KPIs and targets.
- Developed and implemented customer service policies and procedures, ensuring a high level of client satisfaction.
Small Business Consultant
Paychex Inc
Syracuse, NY, US
01.2023 - 10.2024
- Manage over 500 client accounts and over 100 CPA firms and Banks in the Utica/Rome area.
- Create and jointly execute business plans for top key partners.
- Provide education to accounting and bank partners on future outlook and forecast to better serve their clients.
- Generate leads through self prospecting by keeping up with new businesses formed through the Oneida County Clerks office.
- Generate additional income through referrals to internal partners.
- Established new partnership with Adirondack Bank.
- Achieved 127% of YTD Revenue Quota and 114% unit quota for FY23, Acquired 30 Acquisition and Hosting Units for FY24.
- Rookie of the month in first month out of cohort with 125% Quota attainment.
- Established an RPU of $3200 which is 21.88% above market average.
Account Executive
BHG Financial
Syracuse, NY, US
09.2020 - 12.2022
- Works with Partners to identify opportunities and create demand through lead generation activities and priorities.
- Active in the Chamber of Commerce in the Rome/Utica area to extract referrals.
- Execute against Quarterly and Monthly Sales quotas on a consistent basis.
Assistant Manager
Enterprise Holdings
Syracuse, NY, US
09.2018 - 04.2020
- After first month of being hired, increased Customer Service score from a corporate average of 76% to a 83%.
- Awarded the opportunity to participate in Enterprises Top Gun program for 4 months, where the top sellers in the group work at the local airport, being exposed to the tri-brand operations including Enterprise, National and Alamo.
- Ranked number 1 in sales across upstate New York during tenure at the top gun program.
- Consistently ranked in the top ten in sales in Group 29 as a Management Trainee.
- Built a sales culture at the Downtown Syracuse branch that consistently won awards in both sales and customer service.
- Developed, coached and trained new employees on sales techniques and proper customer service.
- Outside sales consisted of prospecting and conducting face-to-face sales calls with new and existing businesses within our branch assigned territory.
- Managed a portfolio of approximately 10 accounts and logging each sales call afterwards.
Education
Bachelor Of Business Administration -
SUNY College At Oswego
Oswego, NY05.2018
Skills
- Relationship building
- Sales presentations
- Territory management
- Sales team supervision
- Sales tracking
- Contract negotiation
- KPI tracking
- Sales training
- Key account growth
- Partnership development
- Pipeline management
- Leads prospecting
- Schedule coordination
- Lead qualification
- Cold calling
- Market and competitive analysis
- Consultative and relationship selling
- Presentations and proposals
Timeline
Area Sales Manager
America’s Preferred Home Warranty
06.2025 - Current
Client Relations Manager
Colwell Law
10.2024 - 06.2025
Small Business Consultant
Paychex Inc
01.2023 - 10.2024
Account Executive
BHG Financial
09.2020 - 12.2022
Assistant Manager
Enterprise Holdings
09.2018 - 04.2020
Bachelor Of Business Administration -
SUNY College At Oswego