Nicholas Cupp
Syracuse
Summary
Dynamic sales professional with proven success at Trugreen, excelling in customer relationship building and sales strategies. Recognized for enhancing client satisfaction and generating additional revenue through effective communication and tailored solutions. Strong expertise in CRM software and a commitment to training and mentoring teams for operational excellence.
Overview
12
12
years of professional experience
Work History
Sales Representative
Trugreen
Syracuse, NY
03.2025 - Current
- Cultivated strong client relationships through effective communication and personalized service.
- Demonstrated product knowledge to effectively address customer inquiries and concerns.
- Executed sales strategies to achieve territory goals and maximize revenue potential.
- Assisted in training new team members on company policies and sales techniques.
- Streamlined sales processes, improving efficiency in lead generation and follow-up activities.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Caretaker
Home
Syracuse, NY
03.2018 - 02.2025
- Provided attentive care to individuals, ensuring safety and comfort in daily activities.
- Assisted with meal preparation and dietary planning, accommodating individual nutritional needs.
- Managed household tasks, including cleaning, laundry, and organizing living spaces efficiently.
- Coordinated medication schedules and ensured adherence to prescribed regimens for residents.
- Implemented improvements in daily routines, enhancing overall quality of life for residents.
- Remained alert to problems or health issues of clients and competently responded.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
- Enhanced living spaces, leading regular maintenance and repair efforts.
- Performed daily routines and activities for clients, including meal preparation, medication reminders, and hygiene assistance.
Team Lead
Wegmans
Manalapan, NJ
03.2014 - 02.2018
- Led team to achieve operational efficiency through streamlined workflows and improved processes.
- Trained and mentored new staff on best practices and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated scheduling to ensure adequate coverage during peak hours, enhancing customer satisfaction.
Education
GED -
Fayetteville-Manlius Highschool
Manlius, NYSkills
Customer service
Customer relations
Customer relationship building
Interpersonal communication skills
Sales expertise
Relationship building
Product and service knowledge
Sales presentations
Sales closing
Customer retention
Objection handling
Timeline
Sales Representative
Trugreen
03.2025 - Current
Caretaker
Home
03.2018 - 02.2025
Team Lead
Wegmans
03.2014 - 02.2018
GED -
Fayetteville-Manlius Highschool