Michael Webster
Auburn,NY
Summary
Reliable manager of service delivery project management, with a positive attitude and dedication to providing an exceptional customer experience, eagerly awaiting the opportunity to broaden my management experience.
Overview
22
22
years of professional experience
Work History
Manager of Service Delivery Project Management
Hotwire Communications
Auburn, New York
03.2025 - Current
- Manage project management team to secure timely delivery of customer commitments.
- Mentoring program managers, fostering a culture of continuous learning and development.
- Enforcing company and customer standards and resolved customer problems to uphold quality service.
- Analyzed performance data to identify areas for process improvement and innovation.
PMO Service Delivery Program Manager
Hotwire Communications
Auburn, New York
01.2023 - 03.2025
- Led cross-functional teams to execute strategic projects effectively.
- Coordinated program timelines and resource allocation for project success.
- Developed comprehensive project plans to guide team efforts and priorities.
- Managed risks by identifying potential issues and developing mitigation strategies.
Service Delivery Manager II
Spectrum
East Syracuse, NY
07.2019 - 01.2023
- Communicating with project management so I can set a clear customer expectation with our boundary partners.
- Using a number of dashboards and reports to effectively manage my workload
- Joining and hosting a number of weekly construction calls to understand work progress, identifying potential issues and providing project updates to project management.
- managing customers escalation and expedite requests. Ensuring these customer expectations are understood and action is being taken by construction and engineering so we can provide an enjoyable customer experience.
- Work with my team to make sure I understand and can relay the most up to date process information so we are able to meet our monthly revenue and business goals.
Service Delivery Support Manager
Time Warner Cable/Spectrum
East Syracuse, NY
01.2012 - 07.2019
- All of the position responsibilities noted in the Service Delivery Manager II but more escalation and expedite based.
Construction Coordinator
Adelphia Communications/Time Warner Cable
East Syracuse, NY
08.2003 - 12.2011
- Schedule with the customer to meet and walk off the project.
- Create a rough design, build a bill of materials and generate a cost in order to get approval for the project.
- Assign the project to a contractor and work closely with them to meet the customers requested date.
- Other job functions included managing multiple cable replacement projects at a time, applying for state and Utility permits and meeting with local officials to discuss project plans and timelines.
Education
High School Diploma -
Auburn High School
Auburn, NY06.1995
Skills
- Work Planning and Prioritization
- Interdepartmental Collaboration
- Knowledge of company used software and project management programs used to track project progress
- Project Organization
- People Leader
Affiliations
- Reading
- Exercise
- Playing guitar
- Carpentry
Timeline
Manager of Service Delivery Project Management
Hotwire Communications
03.2025 - Current
PMO Service Delivery Program Manager
Hotwire Communications
01.2023 - 03.2025
Service Delivery Manager II
Spectrum
07.2019 - 01.2023
Service Delivery Support Manager
Time Warner Cable/Spectrum
01.2012 - 07.2019
Construction Coordinator
Adelphia Communications/Time Warner Cable
08.2003 - 12.2011
High School Diploma -
Auburn High School