Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
CNAPCTWork Type
Part TimeLocation Preference
On-SiteLocation: Medford, USMedford, OR
Open to relocation: Yes
Open To Work
Michael Webster Zambrano
Medford
Work Preference
Summary
Dedicated and compassionate medical professional with a strong foundation in patient-centric care and administrative functions within healthcare settings. Proven track record as a dynamic team leader, fostering comforting and informative patient experiences while effectively reducing organizational bottlenecks and enhancing post-appointment satisfaction rates. Exceptional teamwork and leadership abilities, equipped to thrive in fast-paced environments and adapt to new processes. Deep understanding of operational procedures, inventory management, and customer service principles, complemented by excellent problem-solving and communication skills aimed at driving successful team outcomes and improving overall efficiency.
Overview
2
2
years of professional experience
Work History
Shift Manager
Dunkin' Donuts
Pittsburgh, PA
04.2023 - 05.2024
- Directed daily operations while enforcing compliance with organizational standards and policies.
- Analyzed service patterns and adjusted team schedules to ensure optimal staffing during peak hours.
- Guided new employees through comprehensive training on operational protocols and best practices in customer service.
- Analyzed inventory data and facilitated stock replenishment processes to maintain consistent product availability.
- Supervised daily operations, ensuring compliance with company standards and policies.
- Managed team schedules, optimizing coverage for peak service periods.
Assistant Store Manager
Family Dollar
Pittsburgh, PA
09.2022 - 04.2023
- Managed daily operational tasks and developed staff schedules to ensure optimal workforce allocation.
- Monitored stock levels and coordinated replenishment efforts to support efficient inventory management.
- Executed daily cash management and inventory audits, guaranteeing accuracy and compliance with established financial and operational guidelines.
- Facilitated public-facing communication strategies as lead representative for customer relations, prioritizing active listening and empathetic engagement to address diverse customer needs.
- Assisted in managing daily store operations and staff scheduling.
- Supported inventory management, ensuring accurate stock levels and timely replenishment.
Store Manager
Rue21
New Philadelphia, OH
07.2022 - 09.2022
- Developed and executed customer support initiatives focused on resolving inquiries related to overstock and ensuring seamless transaction processing.
- Delegated floor plans and showcased leadership abilities to support a 100% reduction in seasonal product inventory while boosting sales.
- Identified and eliminated micro-organizational bottlenecks, resulting in a 100% increase in weekly KPI metrics and improved quality conversation outcomes.
- Streamlined store operations on a daily basis to foster an environment of exceptional customer service and operational effectiveness.
- Implemented training programs and provided guidance to staff, fostering enhanced team performance and consistent service quality.
- Managed daily store operations to ensure optimal efficiency and customer satisfaction.
- Trained and supervised staff to enhance team performance and maintain high service standards.
Education
Associate of Science - Health Science (Pre-Nursing)
South College
Knoxville, TN07-2026
Skills
Core Competencies & Hands-On Skills
- Infection Control & Aseptic Technique: Experienced in executing strict sanitization, proper hand hygiene, and sterile field preservation; fully trained in utilizing correct Personal Protective Equipment (PPE) to prevent cross-contamination
- Precision Data Tracking & Recording: Skilled in gathering, measuring, and accurately documenting technical data and observations without error—a direct asset for managing patient vital signs and Intake/Output (I&O) sheets
- Observation & Attention to Detail: Trained to monitor small, subtle physical changes and anomalies under high-pressure laboratory conditions, ensuring sharp eyes for patient skin integrity or behavioral changes
- Patient-Centered Communication: Skilled in active listening and adapting communication styles to connect with diverse populations, drawing from a strong background in behavioral psychology and sociology
- HIPAA & Ethical Healthcare Boundaries: Deeply familiar with the legal and ethical standards of patient care, including the absolute strict maintenance of patient privacy and confidentiality
- Time Management & Prioritization: Proven ability to multitask and manage a heavy, demanding workload under tight time constraints while maintaining a 384 GPA
- Safety Compliance & Hazard Mitigation: Consistently maintained a zero-incident environment by strictly adhering to rigorous safety protocols, chemical handling rules, and organizational guidelines
Timeline
Shift Manager
Dunkin' Donuts
04.2023 - 05.2024
Assistant Store Manager
Family Dollar
09.2022 - 04.2023
Store Manager
Rue21
07.2022 - 09.2022
Associate of Science - Health Science (Pre-Nursing)
South College