Mike Welch
HULL,MA
Summary
Proven Food Runner with a track record of enhancing customer satisfaction at Abby Park by skillfully managing high-pressure situations and prioritizing tasks. Adept at teamwork and collaboration, with a strong work ethic, I significantly reduced wait times through efficient order delivery and restocking. Excel in memory retention and safety awareness, consistently receiving positive feedback for outstanding service.
Overview
10
10
years of professional experience
Work History
Food Runner
Abby Park
Milton, MA
07.2023 - Current
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Assisted with bussing tables and cleaning up spills.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
Food Runner
Novara
Milton, MA
06.2015 - 06.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
Education
Associates in Social Work - Social Work
Massasoit Community College
Brockton, MABachelor of Arts -
Bridgewater State University
Bridgewater, MA05-2024
Associate of Arts - Theatre Arts
Massasoit Community College
Brockton, MA06-2022
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Flexible schedule
- Effective multitasking
- Cleaning and sanitizing
- Memory retention
- Heavy lifting
- Safety awareness
- Training and mentoring
Timeline
Food Runner
Abby Park
07.2023 - Current
Food Runner
Novara
06.2015 - 06.2023
Associates in Social Work - Social Work
Massasoit Community College
Bachelor of Arts -
Bridgewater State University
Associate of Arts - Theatre Arts
Massasoit Community College