Michael Welch

• Conducted routine maintenance, including oil changes, tire rotations, and fluid checks.
• Assisted in training new technicians on shop procedures and equipment usage.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Executed troubleshooting and diagnostics of vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.

Achieved master certified technician status, enhancing technical expertise and service quality. Elevated team performance as a team leader, driving improvements in workflow and productivity. Managed shop operations effectively as a shop foreman, ensuring high standards of service delivery.

• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Collaborated with other technicians for efficient problem-solving in challenging repair situations.
• Maintained up-to-date knowledge on industry advancements through continuous professional development courses and certifications.
• Assisted in boosting overall shop revenue with upselling additional necessary repair services to customers.