Articulate
Hi, I’m
Michael Aaron White
Minneapolis,Minnesota
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
A leader in the Learning & Development industry who creates new hire training and development solutions that benefit colleagues, the organization, and the organization's customer(s). Accomplished by creating simple and accessible learning solutions leading to lasting impacts. With experience automating intake and reporting processes team efficiency will increase by 30% (or more).
Overview
7
years of professional experience
1
Certification
Work History
Coram/CVS Specialty
Operations Training Manager
07.2023 - Current
Job overview
- Company Overview: National Pharmacy & Infusion Nursing Provider
- Coach direct reports and colleagues to develop design, facilitation, and leader skills
- Collaborate with Executive Leadership for operations training initiatives
- Create and develop a bench of candidates for leadership roles
- Implement documentation standards that allow for AI Agent integration
- Lead an NPS focused initiative with results exceeding target MoM & annual average
- Maintain quality rates at or above 98% through training initiatives
- Manage a dynamic workload, delegating priorities to direct reports and preceptors
- Organize, develop, and facilitate annual leadership training programs
- Oversaw team hiring, annual budget, and equipment/software ordering
- Provide cadenced reporting and analysis on training programs using Tableau
- Set measurable expectations and KPIs for a team of facilitators and designers
Coram/CVS Specialty
Senior Training Consultant
06.2021 - 07.2023
Job overview
- Company Overview: National Pharmacy & Infusion Nursing Provider
- Collaborated with SMEs to design, develop, and facilitate training
- Lead train-the-trainer program, up-skilling 13 colleagues
- Designed modular, virtual, self-directed training using Articulate and Vyond software reducing overall training time by 60%
- Developed leadership skills in all levels of colleagues
- Managed multi-year rollout plan for complete system transition to Epic
- Monitored virtual curriculum completion using a LMS platform (Saba)
Coram/CVS Specialty
Training Consultant
06.2018 - 06.2021
Job overview
- Company Overview: National Pharmacy & Infusion Nursing Provider
- Created framework of training resources and templates to streamline training delivery
- Designed modular, in-person, training for 4 operation roles using Office 365
- Developed virtual curriculum for the organization to transition to the Epic system
- Facilitated classes to a virtual and in-person environment simultaneously
- Successfully completed Epic credentialing and certification
- Traveled nationally to create on-site training
Education
Normandale Community College, Bloomington, MN
Associate degree from Liberal Arts
08.2022
Skills
- Advanced Office 365 Skills
- Blue-Chip Leadership
- Task Delegation
- Team Management
- Articulate
- Vyond
- Learning management systems
- E-learning development
Accomplishments
- Trained over 900 full time associates and 150 flex-time associates.
- Developed 74 advanced training courses using Articulate, Vyond, and Microsoft products.
- Achieved 98.4% employee quality scores for 3 years through training and leader coaching solutions.
- Trained 56 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Successfully restructured and implemented in-house training curriculums.
- Supervised team of 3 training consultants and 2 instructional designers.
Certification
- Epic Credentialed Training - June 2022
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsWork from home optionSoftware
Vyond
Microsoft Office
Power Automate
Saba
Google Productivity Suite
Languages
English
Native or Bilingual
German
Limited Working
Japanese
Elementary
Interests
Tennis
Pickleball
Competitive Environments
Video Games
Trading Card Games
Timeline
Operations Training Manager
Coram/CVS Specialty
07.2023 - Current
Senior Training Consultant
Coram/CVS Specialty
06.2021 - 07.2023
Training Consultant
Coram/CVS Specialty
06.2018 - 06.2021
- Epic Credentialed Training - June 2022
Normandale Community College
Associate degree from Liberal Arts
Similar Profiles
Craig WeinertCraig Weinert
Vice President, Infusion Pharmacy Operations at Coram CVS/Specialty Infusion ServicesVice President, Infusion Pharmacy Operations at Coram CVS/Specialty Infusion Services
Nancy AvilaNancy Avila
Home Infusion Nurse at Coram CVS Specialty Infusion ServicesHome Infusion Nurse at Coram CVS Specialty Infusion Services
Kory HruniukKory Hruniuk
Clinical Sales Liaison at Coram CVS Specialty Infusion ServicesClinical Sales Liaison at Coram CVS Specialty Infusion Services