Michael Whitecloud
Akron
Summary
Experienced in resolving customer complaints effectively, ensuring adherence to company policies while fostering an open-door environment for staff concerns. Provided comprehensive on-the-job training to new employees, enhancing their understanding of company procedures and operational standards. Demonstrated strong time management and team leadership skills by overseeing shift operations, including monitoring production metrics and adjusting equipment settings as necessary. Committed to maintaining workplace safety and operational efficiency through effective communication and policy enforcement.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
AA Maintenance
Akron
10.2023 - Current
- Resolved customer complaints in a timely manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Provided on-the-job training to new staff members.
- Trained new employees on company policies and procedures.
Press Operator
Qualiformrubbermolding
Wadsworth
05.2015 - 03.2016
- Record information such as number of impressions made during shift.
- Mix ink colors according to specific formulas.
- Make adjustments to temperature controls based on type of material being printed.
Recon Cleaned Out Vehicles
Akron Auto Aution
Akron
05.2013 - 04.2014
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Washed and vacuum out cars for the sale
Cook
Danbury Assisted Living
Akron
08.2010 - 07.2012
- Inspected kitchens for sanitary conditions before the start of each shift.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Organized storage areas for efficient usage of space.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Monitored stock levels of food items and ordered more when necessary.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Adhered to food safety standards when storing and preparing foods.
Education
GED -
Ged
Akron, OH05-2010
Skills
- Customer service
- Employee training
- Policy enforcement
- Time management
- Team leadership
- Operational efficiency
- Safety compliance
- Effective communication
- Workplace safety
Timeline
Shift Supervisor
AA Maintenance
10.2023 - Current
Press Operator
Qualiformrubbermolding
05.2015 - 03.2016
Recon Cleaned Out Vehicles
Akron Auto Aution
05.2013 - 04.2014
Cook
Danbury Assisted Living
08.2010 - 07.2012
GED -
Ged