Michael Whitley
Harrisburg,NC
Summary
Claims professional with extensive experience at Travelers Insurance, specializing in claims resolution and property assessment. Demonstrated success in mentoring and training staff, leading to improved team performance. Expertise in time management, consistently meeting deadlines while efficiently resolving complex claims. Dedicated to providing exceptional customer engagement and support.
Overview
9
9
years of professional experience
Work History
Sr. Outside Claim Professional
Travelers Insurance
Charlotte, NC
11.2018 - Current
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Managed claim load effectively, prioritizing urgent or high-value claims for prompt attention.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted in training new staff members on best practices for adjusting 1st Party Property Claims.
- Conducted regular one-on-one meetings with mentees to discuss challenges, successes, and goals.
- Monitored and evaluated mentees' progress, providing feedback and guidance to ensure success.
- Worked effectively in team environments to make the workplace more productive.
National Catastrophe Team
Travelers Insurance
Charlotte, NC
09.2020 - 10.2024
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Provided technical guidance to adjusters regarding complex claims issues.
- Investigated and analyzed claims involving property damage due to catastrophes, such as hurricanes, tornadoes, wind, and hail events.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Provided mentorship and guidance to new-hires and trainee team members while on deployment.
Total Loss Claims Adjuster
Travelers Insurance
Charlotte, NC
07.2016 - 10.2018
- Assessed vehicle values based on market value, depreciation, age and condition of the vehicle.
- Negotiated and settled claims according to information presented through reports, research, and data verification.
- Managed a heavy workload of ongoing claims using strong organizational, time management, and collaboration skills.
- Trained new staff members on best practices for adjusting Total Loss Claims.
- Mentored team members on best practices related to resolving total loss claims timely and implementation strategies.
Education
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Charlotte, NC07-2013
Skills
- Claims resolution
- Property assessment
- Customer engagement
- Employee training
- Mentorship training
- Collaborative teamwork
- Effective time utilization
- Performance feedback
Timeline
National Catastrophe Team
Travelers Insurance
09.2020 - 10.2024
Sr. Outside Claim Professional
Travelers Insurance
11.2018 - Current
Total Loss Claims Adjuster
Travelers Insurance
07.2016 - 10.2018
Bachelor of Arts - Criminal Justice
University of North Carolina At Charlotte
Similar Profiles
Niona GrierNiona Grier
Specialized Sr Claim Rep, Workers Compensation at Travelers InsuranceSpecialized Sr Claim Rep, Workers Compensation at Travelers Insurance
Bethany CodyBethany Cody
Sales Advisor Small Commercial Insurance at Travelers InsuranceSales Advisor Small Commercial Insurance at Travelers Insurance
Kristine ThorntonKristine Thornton
Insurance Services Representative at Travelers InsuranceInsurance Services Representative at Travelers Insurance
Amanda LittleAmanda Little
Emergency Department Registered Nurse at Novant Health-Mint Hill, NCEmergency Department Registered Nurse at Novant Health-Mint Hill, NC
Nicholas HarkerNicholas Harker
Senior Execution Trading Specialist at Wells FargoSenior Execution Trading Specialist at Wells Fargo