Michael Williams
MINT HILL,N.c.
Summary
Master Technician with 35 years in engine repair, rebuilding and replacement. Strong leader focused on educating junior mechanics using unmatched industry expertise. Seasoned trainer committed to working as part of strong team to test, maintain and repair customer cars, trucks, vans and SUVs. Familiar with technical manuals and other documentation. Focused on maximizing customer service through good time management and decision-making abilities. Skilled team leader demonstrates abilities in troubleshooting and fixing problems within all vehicle systems. Adept at working quickly and accurately to repair, replace or refurbish components. Proficient in maintaining records, updating logs and training employees.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Master Technician
Land Rover Charlotte
Charlotte, NC
03.1999 - 05.2022
- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Maintained certifications and completed training on systems and components.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Welded, soldered and fabricated parts to complete skilled services.
- Cooperated with other technicians from different disciplines to achieve optimal integration.
- Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
- Filed records with state as part of performing vehicle safety inspections.
- Conducted routine servicing on fuel, electrical and cooling systems.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Tested engine, safety and combustion control standards to comply with state vehicle requirements.
- Utilized infrared engine analyzers, compression gauges and computerized diagnostic devices to test vehicle components and systems.
- Searched within service and maintenance manuals to perform repairs and diagnosis.
Trainer
Land Rover Charlotte
Charlotte, NC
- Trained newly hired top talent to fill key positions and maximize productivity.
- Compiled and analyzed weekly trainee retention reports.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Monitored training effectiveness through observation and metrics analysis.
- Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Developed practical training programs to impart knowledge and improve individual skill sets.
- Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
Education
Associate of Applied Science - Automotive Engineering Technology
Land Rover University
Maryland, NY04.2002
Associate of Science - Automotive Engineering Technology
Central Piedmont Community College
Charlotte, NCSkills
- [Type] Vehicles Experience
- Job Scheduling
- Diagnostic Assessment
- Bay Maintenance
- Engine Overhauls
- Preventive Maintenance
- Issue Resolution
- EPA Requirements
- Coolant Flushes
- Estimating Work
- Parts Replacement
- Road-Worthiness Evaluations
- Work Planning and Prioritization
- Calibration Understanding
- Brake Systems Knowledge
- Relaying Complex Information
- Alignments Experience
- Troubleshooting and Diagnosing
- ASE Certification
- Customer Service
- Work Area Cleanliness
- Ignition Wiring
- Computerized Diagnostics
- Attention to Detail
- Air Conditioning Service
- Work Orders and Documentation
- Decision Making
- Component and System Testing
- Customer Relations
- Vehicle Operation and Assessment
- Hybrid and Electric Vehicle Service
Accomplishments
- Recognized as Employee of the year for outstanding performance and team contributions.
- Led team to achieve above and beyond results, earning recognition from upper management and financial reward.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Improved delivery of multi point inspections by , implementing new process realizing overall increase in customer satisfaction and cost efficiency.
- Consistently maintained high customer satisfaction ratings.
Certification
- Certified ,Land Rover MASTER Technician, Hendrick Master Technician - 2007
- Certified Trainer, Land Rover CHARLOTTE - 2002
- Licensed state inspector - 1989
- ASE MASTER TECHNICIAN
- ASE L1 CERTIFICATION
- CUSTOMER FACING
Timeline
Master Technician
Land Rover Charlotte
03.1999 - 05.2022
Trainer
Land Rover Charlotte
Associate of Applied Science - Automotive Engineering Technology
Land Rover University
Associate of Science - Automotive Engineering Technology
Central Piedmont Community College
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