Michael Williams
Oxon Hill,MD
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Adept at remaining calm and poised even in high pressure situations.
Overview
8
8
years of professional experience
Work History
Outside Lawn & Garden Associate
Lowes
12.2022 - Current
- Utilize product knowledge to assists customers with home improvement, as well as business estimates and projects
- Conduct product audits via TC52x mobile computer by completing daily inventory replenishment programs (IRPs)
- Apply basic auditing techniques to the task of observing daily safety concerns to ensure store is compliant with all applicable laws and regulations
- Responsible for creating seasonal project models to promote products and reach department monetary goals.
- Maintained walkways and paths throughout gardens for safe navigation.
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
- Maintained and repaired garden tools and equipment to keep resources in good working condition.
Amazon Delivery Driver – Team Lead
Delivery Service Now LLc
10.2019 - 12.2022
- Successfully demonstrate cohesiveness in a team environment with a shared goal of increasing customer satisfaction through delivery accuracy and punctuality
- Deliver packages securely to customers, ensuring timelessly delivery through the routes provided daily
- Follow all written and verbal instruction from supervisors in order to get packages to the correct location, on-time, every time
- Conduct training for on boarding carriers, providing them with efficient strategies, to ensure complete deliveries in a timely manner
- Communicate customer complaints, request, and feedback to company management
- Ensure drivers comply with all rules and regulations set by both Amazon, as well as our delivery service provider (DSP)
- Increase productivity of over 25 new drivers by creating and implementing a new delivery which allowed drivers to complete routes on time and safely.
- Filled out load paperwork and DOT-mandated log books.
Customer Service Associate
Harris Teeter
09.2017 - 10.2019
- Provided premier customer service via product knowledge, rapid response time, anticipating customer needs and effectively resolving complaints
- Educated new hires in standardized department procedures and coached to continuously develop skills of all team members
- Efficiently managed 3-5 tasks simultaneously such as production for online orders, in-store customers and case replenishment at any given time throughout the day
- Facilitated customer calls to obtain and verify order details such as special requests and product quantities
- Maintained friendly, professional demeanor, presented outstanding customer service, and knowledge of current sales and promotions
- Ensured all daily routines were maintained including stock rotation, cleaning and preparation of poultry, unloading and storing shipments, and sanitary maintenance of all work areas.
- Increased revenue by cross-selling and upselling products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Biology
Morgan State University
12.2020
Skills
- Speech Clarity
- Cycle Counts
- Merchandise Receiving and Handling
- Goal-Driven
- Customer Retention
- Computer Proficiency and Microsoft Office
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Market Trend Analysis
- Inventory Records
- Excellent Written and Verbal Communication
- Operational Efficiency
- Associate Training
- Mail Handling
- Performance Improvement
- Customer Relationship Management
- Keyboard Entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Outside Lawn & Garden Associate
Lowes
12.2022 - Current
Amazon Delivery Driver – Team Lead
Delivery Service Now LLc
10.2019 - 12.2022
Customer Service Associate
Harris Teeter
09.2017 - 10.2019
Bachelor of Science - Biology
Morgan State University
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