Michael Williams
Denver,CO
Summary
Experienced Probation Officer effective at managing difficult cases and making sound, educated decisions. Creative and practical problem solver. Seasoned case manager expertise in the development of public outreach initiatives and strong advocacy networks targeted at diverse and underserved communities. High level of performance in relationship-building, decision-making and communicating. Talented Case Manager and housing specialist adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Probation Officer
Denver Adult Probation Department
10.2022 - Current
- Monitored defendants' compliance and progress in treatment by reviewing reports from counseling agencies.
- Conducted investigations into violations and other allegations.
- Built relationships with defendants and offenders, assessing living conditions and case background information.
- Employed appropriate incentives and sanctions to achieve desired behaviors and outcomes.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Wrote progress reports and testified under oath at court hearings.
- Evaluated people on probation to determine best course of rehabilitation.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Adhered to legal requirements by performing office, home and employment visits.
- Supervised offenders to reduce risk to community.
- Helped resolve probationer issues with housing, employment and healthcare.
- Researched each case thoroughly to strengthen case outcomes.
- Completed reports on behalf of court and associated legal entities.
- Collaborated with senior leadership during decision-making processes and created thorough offender reports for corrective action planning.
- Initiated crisis intervention by following official crisis communication plans and training.
- Referred felony and misdemeanor offenders to necessary community resources.
- Interpreted legal concepts and issues to complete and close out cases.
- Suggested special community service rehabilitation programs to help further support offenders.
- Maintained compliance with all legal statutes, policies and procedures.
- Interpreted data from various assessment tools to determine appropriate level of supervision.
- Handled over 90 full-cycle caseloads per month.
- Observed residents for compliance and behavior issues.
- Coordinated community and job placement resources.
Housing Specialist/navigator
Colorado Coalition For The Homeless
09.2020 - 10.2022
- Assisted applicants in filling out housing applications and verifying assets.
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Helped clients find permanent or temporary housing.
- Maintained database of housing resources, landlords and management companies.
- Answered client questions about lease and rental agreements and advocated on behalf of client needs.
- Sought out affordable housing options and residences for people in need.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Oversaw housing plans for over 100 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Negotiated with landlords and real estate agents to obtain vacant apartments for clients with histories of homelessness, mental illness and substance abuse, occupying over 100 apartment units by providing direct, hands-on support services.
- Tracked and monitored rental payments for 100 clients using Elite systems for subsidized housing through the division of housing and Denver Housing Authority .
- Administered and tracked client service payments.
Case Manager
Colorado Coalition For The Homeless
09.2019 - 09.2020
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Re-entry Case Manager
Behavioral Treatment Services
05.2018 - 09.2019
- Run re-entry groups in Jefferson County Jail
- Assist in managing grant based funds
- Assist clients in re-entry services transitioning back into community setting
- Individual case management resourcing
- Building community relationships among organizations/sober living homes
- Complete mental health, substance abuse, and PTSD screens for eligibility into the JBBS program
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Partnered with local organizations to expand access to social and community services.
- Assessed community needs and identified resources for social and community service programs.
Case manager
R-MOMS
10.2017 - 05.2018
- Completed client Intakes
- Completed SOARS assessments based on clients treatment needs
- LSI/ASUS-R scoring for treatment referrals
- Treatment referrals based upon parole agreement requirements
- Caseload of 100 + clients
- General case management follow ups on treatment progress and urinalysis results
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Excellent customer service skills towards clients, parole officers, and treatment providers
Intern- Community Support worker
Ada S. McKinley
08.2016 - 05.2017
- Case load of 3 clients ranging from 12-22
- Counseling in behavior and depression
- Involved clients in community engagement
- Inter-professional teamwork; collaborating with multiple professional disciplines to better serve clients needs resident building (parties, and BBQ's and dances
Chiropractic Assistant
21st Century Chiropractic
11.2009 - 03.2016
- Works below 3 Chiropractic Doctors to oversee the therapy and aide to patients during their visit
- Helping to engage the patients in their therapy and help alleviate the pain their going through
- Assist in physical therapy exercises under guidance of a Licenses Physical therapist
- Assist in treatment plans as directed by the Chiropractic Doctors with minimal supervision
- Local 6 minute Massage to area in pain
- Guide and explain simple stretches and at home exercise for the patient to do at home to aide in their recovery process
Education
Bachelors of Social Work - Social Work
Governors State University
University Park, IL05.2017
Skills
- Verbal and Written Communication
- Case Management
- Problem-Solving
- Crisis Intervention
- Referrals and Networking
- Community outsourcing
- Critical Thinking
- Legal Compliance
Accomplishments
Completed Probation Academy
- Brought about pro-social change by implementing behavior modification framework and initiatives.
- Managed large caseload of over 90 adult felony probationers.
- Achieved permanent housing resources through effectively helping with navigating and networking with community landlords for potential rental units.
- Reduced recidivism by implementing behavior modification plans and sanction processes.
Certification
Problem solving, clinical re-entry case management, SOARS assessment certified, CPR certified,
registered psychotherapist, conflict resolution, experience with C-WISE and Tasc Trax systems with
DOC of Colorado
Timeline
Probation Officer
Denver Adult Probation Department
10.2022 - Current
Housing Specialist/navigator
Colorado Coalition For The Homeless
09.2020 - 10.2022
Case Manager
Colorado Coalition For The Homeless
09.2019 - 09.2020
Re-entry Case Manager
Behavioral Treatment Services
05.2018 - 09.2019
Case manager
R-MOMS
10.2017 - 05.2018
Intern- Community Support worker
Ada S. McKinley
08.2016 - 05.2017
Chiropractic Assistant
21st Century Chiropractic
11.2009 - 03.2016
Bachelors of Social Work - Social Work
Governors State University
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