Michael Williams
Lexington,KY
Summary
Analytical Quality Assurance Associate with strong cross-functional communication skills to convey requirements to project teams. Talented in maintaining functionality across multiple platforms. Hardworking employee with customer service, multitasking and time management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
14
14
years of professional experience
Work History
Quality Assurance Associate IV
Conduent Business Solutions
Lexington, KY
12.2016 - Current
- Evaluated auditors' performance and conducted internal audits to confirm adherence to established policies and procedures.
- Provided guidance on best practices for quality assurance processes and procedures.
- Assisted in the development of new methods for improving existing processes related to call quality.
- Maintained records of all audits conducted, including auditor accuracy and client calibration.
- Identified potential areas where improvements can be made in terms of overall agent performance.
- Worked closely with client for efficient resolution of quality matters.
Cashier
Save A Lot
Lexington , KY
06.2014 - 12.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Performed other duties as assigned by management.
Caregiver
Self-employeed
Paintsville, Kentucky
04.2010 - 05.2014
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Education
High School Diploma -
Johnson Central High School
Paintsville, KY05-1992
Some College (No Degree) - Liberal Arts And General Studies
Morehead State University
Morehead, KYSkills
- Data Analysis
- Detail Oriented
- Team Collaboration
- Documentation And Reporting
- Performance monitoring
- Issue Resolution
- Quality System Implementation
- Internal Audits
- Public Speaking
- Analytical Thinking
- Communication proficiency
- Production Optimization
- Problem-solving skills
References
References available upon request.
Timeline
Quality Assurance Associate IV
Conduent Business Solutions
12.2016 - Current
Cashier
Save A Lot
06.2014 - 12.2016
Caregiver
Self-employeed
04.2010 - 05.2014
High School Diploma -
Johnson Central High School
Some College (No Degree) - Liberal Arts And General Studies
Morehead State University
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