Michael Williams
Los Angeles,CA
Summary
With extensive experience in account management, I have honed my skills in maintaining and growing client relationships, ensuring their needs are met with precision and care. My expertise lies in effectively managing multiple accounts, developing strategic plans that align with client goals, and consistently delivering exceptional service. I excel in communication, adept at understanding and addressing client concerns while fostering trust and loyalty. My proactive approach to problem-solving and commitment to client satisfaction have consistently resulted in long-term partnerships and business growth. Additionally, my ability to collaborate cross-functionally within organizations ensures seamless service delivery and continuous improvement in client interactions.
Overview
11
11
years of professional experience
Work History
Sales Account Manager
Sensor Systems Inc.
Chatsworth, California
09.2024 - 02.2025
- As a Sales Account Manager at Sensor Systems Inc., I specialized in building strong client relationships and driving sales growth. With a solid background in selling, I excel in identifying customer needs, negotiating deals, and providing tailored solutions. I have experience working with ERP system epicor to manage sales processes efficiently and possess strong skills in Excel, allowing me to analyze data, generate reports, and optimize workflows for better decision-making.
Account Manager
Hawker Pacific Aerospace
Sun Valley, CA
02.2020 - 04.2024
- As an Account Manager for Hawker Pacific Aerospace, I consistently deliver exceptional results by meeting sales targets, nurturing strong client relationships, and implementing strategic initiatives to drive revenue growth
- I create weekly status reports for each part being repaired in our shop and distribute them to our customers
- Extensive knowledge in the software SAP
- I develop invoices for each order and distribute them to our clients for review
- I lead multiple team meetings weekly to ensure our team is aligned for the week
- networking within the industry to help the company expand business and work with potential new clients.
Benefits Specialist
Southern California Orthopedic Institute
Van Nuys, CA
06.2018 - 02.2020
- As a Benefits Specialist at Southern California Orthopedic Institute, I focused on assisting customers in understanding and maximizing their benefits
- I provided personalized guidance on healthcare plans and insurance coverage, ensuring individuals were equipped to make informed decisions about their options at SCOI
- Through clear communication and attentive support, I helped customers navigate the complexities of their benefits and set up appointments to see different doctors in our office.
Business Government Customer Operations
Verizon Wireless
Hanover, MD
06.2017 - 06.2018
- Actively listen to customer and seize the opportunity to upsell products and services that fit their needs
- Attend educational seminars and trainings to improve knowledge and performance level
- Diagnose and solve problems over the phone for both business and government customers
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Manage large amounts of inbound and outbound calls in a timely manner
- Meet and exceed personal/team qualitative and quantitative targets
- Record keeping of all conversations in call center database
- Service top name accounts in the technology industry.
CSR - Customer Service Representative
Under Armour, Inc
Baltimore, MD
07.2014 - 04.2015
- As a Customer Service Representative for Under Armour corporate offices, my primary role is to provide assistance and support to customers who reach out with inquiries, concerns, or feedback regarding Under Armour products or services
- This involves communicating effectively via various channels such as phone, email, or chat, to address customer issues promptly and professionally
- My responsibilities include resolving complaints, processing orders, providing product information, and ensuring customer satisfaction
- Additionally, I may need to collaborate with other departments to escalate complex issues and contribute to maintaining a positive brand image by delivering exceptional customer experiences.
Education
Bachelor's degree - Business Management
Towson University
05-2015
Associate's degree - Business Management
Community College of Baltimore County
07.2013
High school diploma -
Arundel High School
01.2011
Associate's degree -
Benedictine High School
Skills
- Operation
- Call Center
- Customer Support
- SAP
- Computer Networking
- Business Development
- Account Management
- Upselling
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Communication skills
- Time management
Additional Information
COMPUTER SKILLS
Took courses in the area of computer experience includes Computer Science. Advanced knowledge in Microsoft Word, Excel, and PowerPoint.
Timeline
Sales Account Manager
Sensor Systems Inc.
09.2024 - 02.2025
Account Manager
Hawker Pacific Aerospace
02.2020 - 04.2024
Benefits Specialist
Southern California Orthopedic Institute
06.2018 - 02.2020
Business Government Customer Operations
Verizon Wireless
06.2017 - 06.2018
CSR - Customer Service Representative
Under Armour, Inc
07.2014 - 04.2015
Bachelor's degree - Business Management
Towson University
Associate's degree - Business Management
Community College of Baltimore County
High school diploma -
Arundel High School
Associate's degree -
Benedictine High School