Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Morales

Fountain Hill,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Sales Account Manager

Seidel Media Management
Bethlehem, PA
10.2023 - Current
  • Developed and implemented sales strategies that resulted in increased revenue.
  • Developed and implemented strategies to meet sales quotas.
  • Maintained accurate records of customer interactions and transactions.

Inbound Call Center Representative

Sequential Technology International
Bethlehem, PA
09.2019 - 11.2023
  • Assessed customer needs and provided solutions to resolve their issues in a timely manner. Processed customers' orders over the phone
  • Provided technical support to customers on Apple IOS devices as well as Audi and Audi Gen 2 automobiles.
  • Answered incoming calls from customers and provided assistance with IOS/ Audi inquiries such as SIMs, IMEIs, SOCs and Rate Plans.

Casino Cage Cashier

Sands/Windcreek Casino
Bethlehem, PA
10.2018 - 09.2019
  • Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
  • Balanced the cash drawer at the beginning and end of each shift.
  • Verified customer identification to ensure compliance with gaming regulations.
  • Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.

Closing Manager

Ahart's Market
Allentown, PA
11.2014 - 10.2018
  • Resolved customer service issues in a timely manner.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Maintained accurate cash balances and reconciled discrepancies.
  • Managed daily balancing activities including verifying deposits, verifying lottery deposits, reconciling shift reports, and preparing bank deposits.

Education

Certificate -

Lehigh Valley School of Dental Assisting
Whitehall, PA
06-2021

High School Diploma -

Liberty High School
Bethlehem, PA
06-2017

Skills

  • Advertising
  • Account Management
  • Team Training
  • Project Management
  • Documentation and Reporting
  • Customer Service
  • POS System Operation
  • Technical Support

Timeline

Sales Account Manager

Seidel Media Management
10.2023 - Current

Inbound Call Center Representative

Sequential Technology International
09.2019 - 11.2023

Casino Cage Cashier

Sands/Windcreek Casino
10.2018 - 09.2019

Closing Manager

Ahart's Market
11.2014 - 10.2018

Certificate -

Lehigh Valley School of Dental Assisting

High School Diploma -

Liberty High School

Similar Profiles

CREATE PROFILE
Alana Morales