Alana Morales
Fountain Hill,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Sales Account Manager
Seidel Media Management
Bethlehem, PA
10.2023 - Current
- Developed and implemented sales strategies that resulted in increased revenue.
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
Inbound Call Center Representative
Sequential Technology International
Bethlehem, PA
09.2019 - 11.2023
- Assessed customer needs and provided solutions to resolve their issues in a timely manner. Processed customers' orders over the phone
- Provided technical support to customers on Apple IOS devices as well as Audi and Audi Gen 2 automobiles.
- Answered incoming calls from customers and provided assistance with IOS/ Audi inquiries such as SIMs, IMEIs, SOCs and Rate Plans.
Casino Cage Cashier
Sands/Windcreek Casino
Bethlehem, PA
10.2018 - 09.2019
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Balanced the cash drawer at the beginning and end of each shift.
- Verified customer identification to ensure compliance with gaming regulations.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
Closing Manager
Ahart's Market
Allentown, PA
11.2014 - 10.2018
- Resolved customer service issues in a timely manner.
- Coached, mentored and trained team members in order to improve their job performance.
- Maintained accurate cash balances and reconciled discrepancies.
- Managed daily balancing activities including verifying deposits, verifying lottery deposits, reconciling shift reports, and preparing bank deposits.
Education
Certificate -
Lehigh Valley School of Dental Assisting
Whitehall, PA06-2021
High School Diploma -
Liberty High School
Bethlehem, PA06-2017
Skills
- Advertising
- Account Management
- Team Training
- Project Management
- Documentation and Reporting
- Customer Service
- POS System Operation
- Technical Support
Timeline
Sales Account Manager
Seidel Media Management
10.2023 - Current
Inbound Call Center Representative
Sequential Technology International
09.2019 - 11.2023
Casino Cage Cashier
Sands/Windcreek Casino
10.2018 - 09.2019
Closing Manager
Ahart's Market
11.2014 - 10.2018
Certificate -
Lehigh Valley School of Dental Assisting
High School Diploma -
Liberty High School
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