Summary
Overview
Work History
Education
Skills
Programs
Websites
Timeline
Generic

Michael Williams

Decatur,GA

Summary

Results-driven Team Associate recognized for exceptional productivity and efficient task execution. Expertise in communication, conflict resolution, and time management. Proven ability to enhance team dynamics and achieve objectives through active listening, empathy, and adaptability.

Overview

7
7
years of professional experience

Work History

Team Associate

Walmart
Decatur, USA
05.2020 - Current
  • Delivered exceptional customer service, strengthening relationships with diverse clientele.
  • Streamlined inventory management through efficient labeling, stock rotation, and meticulous record-keeping.
  • Handled phone orders while ensuring accurate inventory control and prompt service.
  • Collaborated with management to enhance team alignment and drive productivity.
  • Operated sales at jewelry counter, driving revenue growth through effective negotiation strategies.

Stock Associate

Kohl’s
Cookeville, USA
08.2019 - 01.2020
  • Managed inventory replenishment by sorting, labeling, and stocking merchandise.
  • Supported e-commerce operations by picking and packaging online orders.
  • Cross-trained in cashiering and assisted in unloading shipments, ensuring smooth operations.

Manager

The UPS Store
Dickson, USA
04.2018 - 08.2019
  • Worked with customers in packing products safely, finding the best shipping rates, and looking up any package's locations within our system.
  • Recorded and documented store bank transactions, while maintaining a record of funds from the day.
  • Created graphics using company software to design invitations, banners, cards, etc.
  • Held meetings with the store owner and team to go over goals, sales, etc.
  • Often completed store closing duties.

Education

Bachelor of Science - Health Sciences

Georgia Gwinnett College
Lawrenceville, GA
05-2028

Bachelor of Science - Communication Studies, Social Science, Journalism

Tennessee Tech University
Cookeville, TN
01.2022

Skills

  • Customer service
  • Escalation management
  • Conflict resolution strategies
  • Team collaboration
  • Verbal and written communication skills
  • Willingness to learn and adapt

Programs

Adobe Creative Cloud (Photoshop, Premiere Pro),Microsoft Office Suite(Word, Excel, etc...), Microsoft Teams, Zoom, Salesforce, Banner.

Websites

Timeline

Team Associate

Walmart
05.2020 - Current

Stock Associate

Kohl’s
08.2019 - 01.2020

Manager

The UPS Store
04.2018 - 08.2019

Bachelor of Science - Health Sciences

Georgia Gwinnett College

Bachelor of Science - Communication Studies, Social Science, Journalism

Tennessee Tech University

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