Michael Willoughby
Queens,NY
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Five Star Security
Lionel Penza
Queens, NY
10.2023 - Current
- Promoted high customer satisfaction & customer service by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Completed routine maintenance and repair.
- Exceeded customer satisfaction by finding creative solutions to problems.
Security Officer
Luis Barrett
Queens, NY
08.2021 - 12.2022
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Monitored CCTV systems to ensure safety and security of premises.
- Reported safety hazards for remediation response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked for safety hazards and took corrective action when necessary.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Provided escorts for visitors as needed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Global Security
Michael Saturday
Queens, NY
05.2017 - 03.2021
- Prepared weekly briefings for senior staff members outlining recent developments in global security issues.
- Patrolled assigned areas of the casino to ensure safety and security of guests, employees, and property.
- Organized events like drills and exercises to evaluate the effectiveness of security measures in place.
- Assisted in development and implementation of new security measures and protocols.
- Identified potential security risks related to cash handling activities.
- Conferred with professionals to establish network specifications, interface configurations and routing protocols based on workflow, access, information, and security requirements.
- Ensured proper security procedures were followed while handling money from customers.
- Assisted customers with completing forms required by government agencies such as the IRS or Social Security Administration.
Education
High School Diploma -
Campus Magnet High School
Queens, NY08-2011
Skills
- Project planning
- [Area of certification] certified
- Recordkeeping
- Conflict resolution
- Customer relations
- Communication
- Dependable and responsible
- Attention to detail
- Team building
- Multitasking Abilities
Achievements
- NYS Security Guard License
- Drivers License
Timeline
Five Star Security
Lionel Penza
10.2023 - Current
Security Officer
Luis Barrett
08.2021 - 12.2022
Global Security
Michael Saturday
05.2017 - 03.2021
High School Diploma -
Campus Magnet High School