MICHAEL WILLS
Alliance,OH
Summary
I have been in the collections field off and on for the last 35 years. My strengths lie in talking to people and getting the best outcome possible for the debt that they have or owe the company. In this case, I was with Excite Credit Union in San Jose, CA for the last 18 years or so. I pride myself on putting in good notes in my department so the other collectors can follow my progression on the account in question. When members of the credit union call in, I educate them as to their responsibilities of the debt in question, whether it's a Heloc, Mortgage, Auto Loan, or Credit Card account.
Overview
19
19
years of professional experience
Work History
Collection Specialist II
Excite Credit Union
03.2003 - 12.2021
- Identified and contacted customers with overdue accounts to address payment status.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Completed My EKG Study At El Camino Hospital.
Institute For Business And Technology
Santa Clara, CA09.1992
Skills
- Account Monitoring
- Updating Customer Accounts
- Automated Account Review
- Negotiation and Resolution
- Payment Solicitation
- Customer Locating
- Debt Repayment
- Negotiation
Additional Information
FORMER DRUMMER OF THE MEGATONES I was with the Megatones for the past 20 years. A cover band based in San Jose Silicon Valley. We played Festivals, Parties, Weddings, Clubs. We played a big variety of music everything from funk to rock, oldies, and disco.
Timeline
Collection Specialist II
Excite Credit Union
03.2003 - 12.2021
Completed My EKG Study At El Camino Hospital.
Institute For Business And Technology
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