Michael Ho

1. Researches responsible parties’ financial circumstances, including assets, employer, new address and credit reports in order to garnish wages. Works with consumer collections department to determine if they want to repossess the vehicle or not, once bankruptcy case is discharged and if vehicle loan is delinquent.

2. Serves as the primary contact for attorneys in reference to bankruptcy and legal accounts. Prepares files referred to attorney for legal or bankruptcy action. Completes legal affidavits and proofs of claims timely and accurately with the relevant bankruptcy courts. Understands the different bankruptcy plans and how they can affect TFCU and investors.

3. Monitors account activity to verify payments and member’s compliance with agreed upon arrangements. Maintains bankruptcy records and legal files on borrowers and co-borrowers to stop all outside legal and collection action once member files bankruptcy. Maintains status accounts with proper codes, memos and flags. Analyzes if and when a member can retain credit union services. Works with other departments to terminate open lines of credit. Sends adverse action letters as required to bankrupt members. Recommends accounts for charge off once they reach established criteria.

4. Accurately prepares necessary letters and notices as part of the delinquency real estate and loss mitigation process.

5. Keeps track of attorney invoices for payment and identify which expenses are eligible for reimbursement and which are not.

1. Investigates and attempts to resolve consumer debt that are 0 to 130 days delinquent with a primary focus on indirect and direct auto loans.

2. Contacts members by phone, email and mail. Interviews member to determine the cause of loan nonpayment. Based on the loan type/history and member circumstances, the Collector develops a mutually satisfactory plan to bring the loan payments up to date. Promptly and accurately documents account activity.

3. Follows up with non-responsive members on a timely basis. Determines appropriate alternative action to resolve account if initial plan does not succeed in bringing the loan payments current as expected. Reviews account histories and credit reports for additional information.

4. Utilizes Tower core system and enters required maintenance on accounts including flagging accounts to restrict services when appropriate. Ensures all entries are complete and accurate and updates member account should flags, memos need to be removed later.

5. Researches make and model of collateral. Determines identities of owners and lien status of vehicle. Determines the value of the collateral.

6. Handles credit bureau disputes received from members through the E-OSCAR system or direct disputes from the member. Requires knowledge of various credit bureau issues, credit bureau terminology and ability to research member account history to determine the accuracy or inaccuracy of a member’s dispute. Advises members on credit reporting issues.