Evangelina Leon
Collection Specialist
Phoenix,AZ
Summary
Dynamic Collection Specialist with expertise in credit and collections at Cox Communications. Proven track record in debt recovery and relationship building, enhancing recovery rates through strong negotiation skills. Recognized for mentoring junior staff and implementing process improvements, fostering a collaborative team environment while ensuring compliance with fair debt collection practices.
Overview
23
23
years of professional experience
Work History
Collection Specialist II
Cox Communications
11.2014 - 12.2024
- Managed collection efforts through effective communication with clients to resolve outstanding debts.
- Analyzed account statuses to identify delinquent accounts and initiate appropriate recovery actions.
- Developed payment plans in collaboration with clients, ensuring financial feasibility and adherence to company policies.
- Negotiated to collect balance in full.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
Patient Financial Representative
Banner Thunderbird Medical Center
06.2013 - 11.2014
- Processed patient registrations efficiently using electronic health record systems.
- Verified insurance information and ensured compliance with hospital protocols.
- Monitored waiting room activity to enhance patient flow and reduce wait times.
Debt Collection Specialist
NCC Business Services
01.2006 - 06.2013
- Facilitated resolution of outstanding debts through effective communication and negotiation with clients.
- Analyzed account information to develop tailored collection strategies, improving recovery rates.
- Mentored junior staff on best practices in debt collection procedures and customer service techniques.
- Implemented process improvements to streamline collections workflow, enhancing overall efficiency.
- Managed collection accounts, ensuring timely follow-up and resolution of outstanding debts.
- Developed strategies for effective communication with clients to enhance recovery rates.
- Trained junior staff on best practices in debt collection processes and compliance standards.
- Monitored compliance with regulatory requirements, reducing risk of errors and enhancing company reputation.
Education
High School Diploma -
Continental Academy
Miramar, FLSkills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Decision-making
- Debt recovery expertise
- Bankruptcy law awareness
- Strong negotiation skills
- Goals and performance
- Fair debt collections practices
Top collector
I was always the top dollars Collector thru out the Cox company for all across the board for our score card Always as far as Retention rate keeping customers and staying in compliance. It started as of the first month working at Cox thru out the 10 years employed at Cox .
Languages
Spanish
Native or Bilingual
Timeline
Collection Specialist II
Cox Communications
11.2014 - 12.2024
Patient Financial Representative
Banner Thunderbird Medical Center
06.2013 - 11.2014
Debt Collection Specialist
NCC Business Services
01.2006 - 06.2013
High School Diploma -
Continental Academy