Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michael Wingert

Gilbert,AZ

Summary

Proven hospitality expert with a strong work ethic and exceptional customer service skills, sharpened skills at Crust Simply Italian and other esteemed venues. Excelled in guest engagement and upselling, significantly enhancing dining experiences and revenue. Skilled in cash handling and team collaboration, with a track record of training staff for peak performance.

Overview

16
16
years of professional experience

Work History

Server , Bartender

Crust Simply Italian
09.2023 - Current

Returned to the family business, embraced the opportunity.

Comprehensive knowledge of various types of liquor, wine, and beer.

Comprehensive understanding of Italian culinary traditions and complementary wines.

Head Home Audio Technician

Desert Home Theater
03.2020 - 09.2024

Configured entertainment setups in homes.

Acquired expertise in Control4 system to streamline home automation solutions.

Completed TV hangs, attic wiring runs, and trenching projects.

Acquired extensive experience in delivering customer service within residential settings.

Bartender, Server , Supervisor

Smokin Fins
09.2016 - 02.2020
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Learned sushi and seafood to great knowledge .
  • Very fast, paced environment, and ran the restaurant alone plenty of times

Bartender, Supervisor , Server

Crust Simply Italian
06.2012 - 07.2017
  • Wrote training packets for new staff
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Head Server

De La Cruz Bistro
02.2009 - 09.2012
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
  • Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
  • Learned a great deal of wine knowledge, and liquor knowledge

Education

High School Diploma -

Dobson High School
Mesa, AZ

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Sales expertise
  • Quality control
  • Table bussing
  • Suggestive selling
  • Tableside etiquette

Languages

Spanish
Native or Bilingual

Timeline

Server , Bartender

Crust Simply Italian
09.2023 - Current

Head Home Audio Technician

Desert Home Theater
03.2020 - 09.2024

Bartender, Server , Supervisor

Smokin Fins
09.2016 - 02.2020

Bartender, Supervisor , Server

Crust Simply Italian
06.2012 - 07.2017

Head Server

De La Cruz Bistro
02.2009 - 09.2012

High School Diploma -

Dobson High School
Michael Wingert