Michael Wisniewski
Lakeland,FL
Summary
Dynamic sales support professional with expertise in customer service and inventory management. Proven ability to enhance client satisfaction and streamline workflows, ensuring efficient operations and timely project completion.
Overview
44
44
years of professional experience
Work History
Sale
Bob's Carpet And Flooring
Lakeland, Florida
09.2025 - Current
- Supported clients throughout sales process, enhancing customer experience from initial contact to post-sales follow-up.
- Guided customers in selecting flooring products tailored to their needs and preferences, improving satisfaction.
- Educated clients about various flooring options and their maintenance requirements.
- Collaborated with installation teams to ensure timely project completion.
- Maintained organized showroom environment, fostering customer engagement and facilitating product exploration.
- Provided customer service to clients by answering their questions, addressing complaints, and helping them select the right product for their needs.
- Prepared quotes for customers based on measurements taken from job sites or blueprints provided by contractors.
- Followed up with existing customers via phone calls or emails about upcoming promotions or discounts.
- Organized schedules and appointments for management team.
- Coordinated communication between departments to streamline workflows.
- Managed office supplies and inventory for efficient operations.
- Maintained accurate files and documentation for record-keeping.
- Managed customer inquiries and resolved issues promptly.
- Coordinated staff schedules to optimize service coverage.
- Audited cash registers at the end of each shift for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Provided guidance and support to team members.
- Ensured compliance with safety regulations, company policies, and procedures.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Communicated with suppliers to ensure timely restocking of materials.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Generated warehouse shipping documents, packing lists and invoices.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Operated forklifts to fill or empty overhead spaces.
- Loaded and unloaded shipments while ensuring product safety.
- Loaded and unloaded pallets of product onto trucks using a forklift.
- Arranged merchandise in loading dock area for efficient loading and unloading.
- Operated manual pallet jacks to move material around the warehouse.
- Received, inspected and stocked incoming shipments.
Receptionist/Sales Associate
Sunshine Interiors
Lakeland, Florida
11.2024 - 09.2025
- Greeted visitors and directed them to appropriate departments.
- Coordinated appointments and managed calendar for office personnel, ensuring efficient time management.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Sorted incoming mail and directed to correct personnel each day.
- Guided customers in product selection and addressed inquiries on the sales floor, enhancing customer satisfaction.
- Engaged in ongoing training to stay updated on product knowledge and sales techniques.
- Provided customer service by responding to complaints and resolving issues promptly.
- Recommended complementary items to customers, increasing sales opportunities and enhancing shopping experience.
Warehouse Manager/Sales
Bobs Carpet and Flooring
Lakeland, Florida
07.2020 - 11.2024
- Supervised daily warehouse operations, enhancing efficiency and adhering to safety standards.
- Managed inventory control processes to maintain accurate stock levels.
- Coordinated shipping and receiving schedules, ensuring timely deliveries and optimizing workflow.
- Operated forklifts to fill or empty overhead spaces.
- Established and maintained strong relationships with customers, vendors, and transport companies to facilitate smooth operations.
- Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
- Assisted customers with product selection and inquiries on the sales floor.
- Welcomed customers, responded to inquiries, and offered product selection advice.
Warehouse Manager
Rooms To Go Distribution Center
Lakeland, Florida
08.1999 - 06.2022
- Supervised daily operations in a fast-paced manufacturing environment.
- Coordinated cross-team workflow to enhance production efficiency.
- Trained staff on safety protocols and operational procedures.
- Implemented quality control measures to maintain high product standards.
- Conducted regular equipment inspections to prevent downtime.
- Conducted employee training sessions related to safety protocols, equipment operation, and other job-related tasks.
- Delegated tasks to employees to sustain an efficient workplace.
Supervisor
Amity Finishing textile
Reading, Pennsylvania
05.1989 - 07.1999
- Oversaw daily operations of textile finishing processes, ensuring efficiency and quality standards.
- Trained employees on safety protocols and equipment usage.
- Implemented quality control measures for finished products.
- Ensured compliance with industry regulations and standards.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance and attendance, facilitating informed decision-making on leave requests and disciplinary actions.
- Facilitated weekly meetings with team members to align on upcoming tasks and project deadlines, promoting team collaboration.
- Trained new employees on company policies and procedures.
sargent
US Army
Reading, Pennsylvania
04.1982 - 02.1988
- Completed day-to-day duties accurately and efficiently.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
- Supported and guided colleagues to foster a collaborative work environment.
Education
Certificate - Private Investigator And Bail Bondsman
Penn Foster Career School
Scranton, PA10-2010
Associate of Arts - Business Administration
Penn Foster Career School
Scranton, PA07-2002
GED -
Reading High
Reading, PA06-1982
Skills
- Sales support
- Sales negotiation
- Product knowledge
- Customer service
- Inventory management
- Workflow coordination
- Scheduling appointments
- Team leadership
- Critical thinking
- Calm under pressure
Timeline
Sale
Bob's Carpet And Flooring
09.2025 - Current
Receptionist/Sales Associate
Sunshine Interiors
11.2024 - 09.2025
Warehouse Manager/Sales
Bobs Carpet and Flooring
07.2020 - 11.2024
Warehouse Manager
Rooms To Go Distribution Center
08.1999 - 06.2022
Supervisor
Amity Finishing textile
05.1989 - 07.1999
sargent
US Army
04.1982 - 02.1988
Certificate - Private Investigator And Bail Bondsman
Penn Foster Career School
Associate of Arts - Business Administration
Penn Foster Career School
GED -
Reading High