Summary
Overview
Work History
Education
Skills
Timeline
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Michael Wood

Farmington,NH

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and teamwork. Recognized for maintaining organized displays and a clean environment, ensuring product availability and accessibility. Reliable and punctual, committed to achieving company goals.

Overview

6
6
years of professional experience

Work History

OGP Associate

Walmart
Somersworth, New Hampshire
10.2024 - Current
  • Trained new associates on store operations, policies, and procedures.
  • Built relationships with customers by providing friendly customer service.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Prepared merchandise for purchase or rental.
  • Bagged or packaged purchases and wrapped gifts.

Retail Sales Associate

O'Reilly Auto Parts
Portsmouth, New Hampshire
10.2023 - 12.2024
  • Assisted customers in selecting auto parts and accessories for their vehicles.
  • Managed inventory levels and restocked shelves with automotive products.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided product knowledge to customers, enhancing their shopping experience.
  • Maintained a clean and organized sales floor for optimal customer navigation.
  • Collaborated with team members to ensure timely completion of daily tasks.
  • Handled customer inquiries and resolved issues in a professional manner.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Assisted customers with finding the right product for their needs.
  • Helped customers by answering questions and locating merchandise.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.

Stocker

Home Depot
Rochester, New Hampshire
03.2022 - 07.2023
  • Stocked shelves with merchandise to ensure product availability and accessibility.
  • Assisted customers in locating products throughout the store.
  • Maintained cleanliness and organization of stock areas and sales floors.
  • Adhered to safety protocols while handling tools and machinery during stocking tasks.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Provided customer service by answering questions about product location, price and availability.

stocker

walmart
Rochester, New Hampshire
03.2020 - 03.2022
  • Stocked shelves with merchandise to maintain organized displays.
  • Assisted customers in locating products throughout the store.
  • Maintained cleanliness of aisles and backroom storage areas.
  • Collaborated with team members to efficiently stock new items.
  • Followed safety protocols while handling products and equipment.
  • Stocked shelves with newly arrived products.
  • Faced products on shelves and displays to meet company policies.
  • Provided customer service by answering questions about product location, price and availability.
  • Palletized merchandise for easy movement to sales floor locations.

Education

High School Diploma -

Spaulding High School
Rochester, NH
06-2020

Skills

  • Customer service
  • Inventory management
  • Team collaboration
  • Reliable and punctual
  • Cross-functional teamwork

Timeline

OGP Associate

Walmart
10.2024 - Current

Retail Sales Associate

O'Reilly Auto Parts
10.2023 - 12.2024

Stocker

Home Depot
03.2022 - 07.2023

stocker

walmart
03.2020 - 03.2022

High School Diploma -

Spaulding High School

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