Steven White
Belmont,NH
Summary
Hardworking key holder and assistant manager with 2 years of experience in retail management, specializing in team supervision and inventory control. Proven ability to develop sales strategies and enhance customer service standards, contributing to a positive shopping environment. Skilled in training staff and ensuring compliance with company policies, aiming to leverage leadership and operational expertise in a dynamic retail setting. Authorized to work in the US for any employer. Have some experience in construction, cabinets, flooring, countertops, build sheds, decks, installation of doors. Basic knowledge of tools.
Overview
3
3
years of professional experience
1
1
Certification
Work History
OGP Associate
Walmart
Gilford, NH
10.2025 - Current
Key Holder/Assistant Manager
JOANN Stores
Belmont, NH
02.2023 - 02.2025
- Supervised a team of 6-7 key holders, providing guidance and support in daily operations
- Managed inventory control processes to ensure accurate stock levels and minimize loss
- Collaborated with store management to develop sales strategies and meet revenue targets
- Ensured compliance with company policies and procedures regarding cash handling, security measures, and opening/closing procedures
- Trained new key holders on store policies, product knowledge, and customer service standards
- Monitored store cleanliness and visual merchandising standards to create an inviting shopping environment
- Implemented safety protocols to protect employees' well-being during opening/closing procedures
Education
general study's - diploma
winnisquam high school
Tilton, NH01-2008
building trades - certificate
Huot Technical Center
Laconia, NH01-2007
maintenance and repair - certificate
Huot technical center
Laconia, NH01-2005
Skills
- Benefits and compensation experience within retail
- Microsoft Outlook
- Store closing procedures
- Maintenance
- Cable systems installation
- Management
- Computer operation
- Team management
- Team leadership
- Conducting staff training sessions as a store manager - Staff training sessions conducted as a store manager (1-5 sessions)
- Teamwork
- Organizational skills
- Customer communication
- POS systems
- Handling customer inquiries
- Safety management within retail industry
- Vendor management
- ICD-10
- Manufacturing
- Attention to detail
- Retail marketing campaigns
- Visual merchandising
- Math
- Cash handling
- Inventory management
- Field service
- Delivery Driver Experience
- Store opening procedures
- Record keeping
- Map reading
- Store layout management
- Leadership
- Client relationship development
- Customer service
- Dietary Aide Experience
- Workforce management
- Loyalty programs
- Driving
- Retail emergency response
- Assisting with digital banking services
- Experience with children
- Software troubleshooting
- Consultative selling
- Food service management
- Microsoft Word
- Computer literacy
- Retail management - Retail management experience (1-2 years)
- Staff scheduling
- Personal vehicle (delivery method)
- Team motivation (leadership skill)
- Experience working with students
- Supervising experience
- Procedural guides
- Phone communication
- Heavy lifting
- Customer satisfaction improvement
- Mobile devices
- Outdoor work
- Team building
- Van driver
- Conflict management
- Time management
- Janitorial experience
- GPS
- Customer relationship building
- Program management
- Store maintenance
- Inventory control
- Safety regulations
- Customer support
- Telecommunications structured cabling
- Typing
- Customer service management
- Administrative experience
- Courteous and professional
- Issue resolution
- Client engagement
- Customer service orientation
Certification
- Driver's License
- Flagger Certification
Languages
English
Timeline
OGP Associate
Walmart
10.2025 - Current
Key Holder/Assistant Manager
JOANN Stores
02.2023 - 02.2025
maintenance and repair - certificate
Huot technical center
general study's - diploma
winnisquam high school
building trades - certificate
Huot Technical Center
Additional Information
Customer service, running a cash register, answering phones, stocking, unloading freight from a truck, cleaning in and around a store, able to multitask, able to maneuver XP, Vista, Windows 7, 10,11. Dishwashing, cleaning in and around a kitchen, prep cook, assemble water shut-off valves, and inspect water shut-off valves. For mr C's taxi, I have dispatched. Sending cars out on the road, addresses to go to for pick ups and drop-offs, office work entails paperwork, answering phones, using a computer, Excel, Word, using a printer, and email.