Examine Documents from various customers/to ensure that paper documents match whats in the computer on Sor.
Reviewed files, records and other documents to obtain information or respond to requests.
Verified accuracy of all paperwork prior to submission for processing.
Lead/supervisor
Personnel Plus
Minneapolis, Mn
01.2017 - 10.2020
Lead/supervisor for various big venue sites such as Target Field, TCO Stadium, TCF Facility, etc
Also in house office recruiting, office administrator, adding and certifying staff.
Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
Monitored staff performance, providing feedback and coaching employees on their job duties.
Resolved customer complaints and inquiries promptly and professionally.
Trained new hires on company policies, procedures, and processes.
Collector
Frontline Assets Strategies
Roseville, Mn
01.2020 - 01.2021
Resolve Consumer Debt , or Payouts through various payment plans, settlements, or payments in full through both outbound and inbound calls.
Senior Debt Collector
NCB Management Services
Jacksonville, Fl
01.2017 - 01.2017
Account Rep For various portfolio collecting and negotiating on past due debt bringing current and settling out.
Assistant Store Manager/Credit Manager
Rent A center
Jacksonville, FL
01.2012 - 01.2017
Responsibilities included total operation of store with emphasis on credit operation, accounts approved, and accounts paid on a weekly basics acheiveing company standards.
Senior Collector
Enhanced Recovery Corporation
Jacksonville, FL
01.2005 - 01.2007
Advise customer of necessary actions and strategies for debt repayment, moreover, skip tracing.
Accounts/Sales Manager
Aaron Sales & Leasing
Jacksonville, FL
01.2002 - 01.2004
Responsible for increased sales, increased customer base, and total revenue for store, moreover maintain showroom presentation, supervisor of seven associates, opening and closing of store balancing daily receipts
Resolve customer or public complaints.
Education
H.S. - Sociology
Florida State College at Jacksonville
01.2012
Skills
Cash Management
Research
Administrative Support
Telephone Etiquette
Operations Support
Administrative tasks
Document Management
Cash Handling
Relationship Building
Peer relationships
Sales expertise
Confidentiality
Meeting Coordination
Schedule and calendar management
Verbal and writing communication
Customer Satisfaction
Prioritization
Accomplishments
Have over 20 years of work experience
Senior Collector, achieved replenishment goals
Exceeded sales goals in a commission environment
Responsible for total operation for high volume drug store
Supervised over 25 associates
Increased Sales, Customer Base, and Total Customer base as Sales Manager
Achieved company goals for credit and accounts cleared on weekly basics
Another accomplishment, achievement, award, or promotion.
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation