Michael Woods
MINNEAPOLIS,MN
Overview
22
22
years of professional experience
Work History
Document Review Clerk
U.S. Bank
St. Paul, Mn
01.2021 - 10.2023
- Examine Documents from various customers/to ensure that paper documents match whats in the computer on Sor.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Verified accuracy of all paperwork prior to submission for processing.
Lead/supervisor
Personnel Plus
Minneapolis, Mn
01.2017 - 10.2020
- Lead/supervisor for various big venue sites such as Target Field, TCO Stadium, TCF Facility, etc
- Also in house office recruiting, office administrator, adding and certifying staff.
- Created and maintained employee schedules, ensuring adequate staffing levels in all departments.
- Monitored staff performance, providing feedback and coaching employees on their job duties.
- Resolved customer complaints and inquiries promptly and professionally.
- Trained new hires on company policies, procedures, and processes.
Collector
Frontline Assets Strategies
Roseville, Mn
01.2020 - 01.2021
- Resolve Consumer Debt , or Payouts through various payment plans, settlements, or payments in full through both outbound and inbound calls.
Senior Debt Collector
NCB Management Services
Jacksonville, Fl
01.2017 - 01.2017
- Account Rep For various portfolio collecting and negotiating on past due debt bringing current and settling out.
Assistant Store Manager/Credit Manager
Rent A center
Jacksonville, FL
01.2012 - 01.2017
- Responsibilities included total operation of store with emphasis on credit operation, accounts approved, and accounts paid on a weekly basics acheiveing company standards.
Senior Collector
Enhanced Recovery Corporation
Jacksonville, FL
01.2005 - 01.2007
- Advise customer of necessary actions and strategies for debt repayment, moreover, skip tracing.
Accounts/Sales Manager
Aaron Sales & Leasing
Jacksonville, FL
01.2002 - 01.2004
- Responsible for increased sales, increased customer base, and total revenue for store, moreover maintain showroom presentation, supervisor of seven associates, opening and closing of store balancing daily receipts
- Resolve customer or public complaints.
Education
H.S. - Sociology
Florida State College at Jacksonville
01.2012
Skills
- Cash Management
- Research
- Administrative Support
- Telephone Etiquette
- Operations Support
- Administrative tasks
- Document Management
- Cash Handling
- Relationship Building
- Peer relationships
- Sales expertise
- Confidentiality
- Meeting Coordination
- Schedule and calendar management
- Verbal and writing communication
- Customer Satisfaction
- Prioritization
Accomplishments
- Have over 20 years of work experience
- Senior Collector, achieved replenishment goals
- Exceeded sales goals in a commission environment
- Responsible for total operation for high volume drug store
- Supervised over 25 associates
- Increased Sales, Customer Base, and Total Customer base as Sales Manager
- Achieved company goals for credit and accounts cleared on weekly basics
- Another accomplishment, achievement, award, or promotion.
Professional Contacts
Available upon request.
Timeline
Document Review Clerk
U.S. Bank
01.2021 - 10.2023
Collector
Frontline Assets Strategies
01.2020 - 01.2021
Lead/supervisor
Personnel Plus
01.2017 - 10.2020
Senior Debt Collector
NCB Management Services
01.2017 - 01.2017
Assistant Store Manager/Credit Manager
Rent A center
01.2012 - 01.2017
Senior Collector
Enhanced Recovery Corporation
01.2005 - 01.2007
Accounts/Sales Manager
Aaron Sales & Leasing
01.2002 - 01.2004
H.S. - Sociology
Florida State College at Jacksonville