Michael Wright
Dallas,TX
Summary
Dynamic Customer Support Specialist with extensive experience at , excelling in technical troubleshooting and conflict resolution. Proven track record in enhancing customer satisfaction through effective complaint handling and active listening. Adept at utilizing CRM software to streamline processes and improve service delivery, ensuring a seamless customer experience. Other than that have experience in Manufacturing and Security. I’m a quick Learner and I take pride in my work.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
TELVISTA
04.2024 - 09.2025
- Inbound call center for Verizon Fios tech support for consumers and businesses
- Tech support for for Fios TV, Internet & Phone for
- Assist with billing concerns
- Upgrade services
- Scheduled service appointments
- Provide Outstanding customer service
Inspector/Packer
Sterilite (Marathon Staffing)
08.2023 - 10.2023
- Fast paced Manufacturing setting
- Retrieve plastic products from machine
- Inspect products to ensure meet quality standards
- Assemble products by adding handles, wheels, lids and stickers when needed.
- Pack products in correct shipping boxes
Assembler
ManpowerGroup
08.2022 - 05.2023
- Work as an Assembler at Abbott
- Assemble parts on instrument using blueprint and diagrams
- Hand tool and PPE usage
- Clean room environment
Account Manager
Moxie Pest Control
02.2022 - 08.2022
- Handle escalated calls regarding pest control services.
- Educate and explain procedures and contracts to customer.
- Retain customers, by building value in product and services.
- Take billing payments from customers.
Health Advocate
UnitedHealthcare
07.2017 - 08.2021
- Handle incoming calls from customers and medical providers.Handle escalated calls from Tier 1 reps and repeat callers
- Handle provider inquiries regarding medical benefits and claims processing
- Explain claims adjustments
- Research claims identifying and resolving issues and provide appropriate timeframes for reconsideration
- Verify provider contract information and fee schedule
- Refer provider to reimbursement policies as it relates to the claim in question
- Reprocess claims that were processed incorrectly
- Data Entry
- Follow SOP and able to use sources
Customer Service Representative
Comcast
08.2015 - 05.2017
- Answered incoming calls from customers in regards to cable and internet
- Provided technical support dealing with cable and internet issues. •
- Collected payments
- Updated and made changes to account in billing system.
- Sold new lines of service and up sale customers by providing all the significant details of services and products
- Scheduled service appointments
Education
Associate of Science -
Holmes Community College
Ridgeland, MS05.2008
Skills
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
- Conflict resolution
- Product knowledge
- Active listening
- Appointment scheduling
- Technical troubleshooting
- Empathy and patience
- Verbal and written communication
- Customer service expert
Timeline
Customer Support Specialist
TELVISTA
04.2024 - 09.2025
Inspector/Packer
Sterilite (Marathon Staffing)
08.2023 - 10.2023
Assembler
ManpowerGroup
08.2022 - 05.2023
Account Manager
Moxie Pest Control
02.2022 - 08.2022
Health Advocate
UnitedHealthcare
07.2017 - 08.2021
Customer Service Representative
Comcast
08.2015 - 05.2017
Associate of Science -
Holmes Community College