Summary
Work History
Education
Skills
Timeline
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Michael Wright

Bonnyman

Summary

Accomplished Customer Service Representative with a proven track record at Intuit, excelling in active listening and critical thinking. Enhanced user satisfaction by resolving inquiries efficiently and documenting interactions to refine service protocols. Leveraged data entry skills to support team collaboration, driving a 20% improvement in communication processes.

Work History

Customer Service Representative

Intuit
  • Assisted customers in navigating software solutions, ensuring prompt resolutions to inquiries.
  • Provided technical support via phone and chat, enhancing user experience and satisfaction.
  • Documented customer interactions accurately, contributing to improved service protocols.
  • Collaborated with team members to streamline communication processes and information sharing.

Education

High School Diploma -

Leslie County Highschool
Hyden, KY

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Intuit

High School Diploma -

Leslie County Highschool

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Michael Wright