MICHAEL YECK

• Daily Operations included but not limited to staffing development and retention; review and evaluate internet orders for potential fraud identification; Process larger internet orders in order to ensure timely delivery via 3rd party fulfillment and exceed customer satisfaction with follow up phone calls; physical plant needs were met from the mundane to those emergencies which always seemed to arise at closing; negotiate rates with shipping vendors which netted the highest discounting on all freight, ground and air shipments; Negotiated leasing; Liaison with our largest vendors accounts to ensure timely deliveries and coordinated special events.; Purchasing -daily for replenishment and special orders.

Successories is the goto motivational publishing company in the US.

I served as Area Sales Manager and developed corporate sales and secondary promotional product line.

Supervised and trained and hired staff. Responsible for wall and floor displays, ordering and receiving. Provided great customer service both with prints and with custom framing. Initiated corporate sales program; consultations, sales and deliveries.

• Trained new agents in investigative procedures and legal requirements.
• Inspected evidence and researched allegations to determine accuracy of statements.
• Investigated criminal activity through combination of document research and interviews.
• Managed up to 35 - 70 active investigations simultaneously. Supervised team of special agents carrying out law enforcement activities. Offered operational and administrative oversight to team of special agents.
• Used undercover operations, surveillance and interrogation to probe administrative, criminal and civil cases.
• Created and filed reports on investigative activities. Interviewed witnesses and suspects. Filed returns and reporting on Warrant and subpoena services.
• Coordinated with other agencies during multi-jurisdictional investigations.
• Testified before grand juries and civil and court hearings and trials
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• Prepared reports, kept investigation records and maintained all case-related paperwork.
• Traveled around country and helped solve various crimes.
• Worked with multiple federal and state agencies and officials to conduct investigations and prepare cases for adjudication.
• Gathered evidence and served as witness in court proceedings.

• Conducted investigations for alleged criminal violations.
• Investigated criminal activity through combination of document research and interviews.
• Inspected evidence and researched allegations to determine accuracy of statements.
• Managed up to 125 active investigations simultaneously.
• Created and filed reports on investigative activities.
• Traveled around country and helped solve various crimes.
• Coordinated with other agencies during multi-jurisdictional investigations.
• Gathered evidence and served as witness in court proceedings.