Michael Yeck
Columbus,OH
Summary
Dynamic management leader with a proven track record in private sector and government service. Excelling in relationship building. Expert in problem resolution and critical thinking, I enhanced all job aspects through innovative strategies, resulting in increased goal achievement. Adept at leveraging technology to optimize processes and drive efficiency in fast-paced environments.
Overview
46
46
years of professional experience
4
4
Certification
Work History
Customer Service Representative
Crystal Classics
07.2022 - 05.2025
- Resolved customer complaints with empathy, honesty and humor resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Warehouse Manager
Mid-State Bolt and Nut, Inc
10.2020 - 10.2021
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
- Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Vice President of Operations
Crystal Classics
10.2001 - 02.2020
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
- Cultivated strong relationships with clients, vendors, and partners for mutually beneficial collaborations.
- Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
- Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
- Reduced operational costs by optimizing resource allocation and negotiating better contracts with suppliers.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Oversaw supply chain operations, ensuring timely delivery of products while minimizing inventory costs.
- Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
Store Manager
Successories and The Wooden Bird Gallery
03.1997 - 10.2001
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Operations Manager
Centurion Security Services
12.1994 - 12.1996
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Special Agent in Charge
New Mexico Attorney General's Office
09.1993 - 11.1994
- Coordinated with other agencies during multi-jurisdictional investigations.
- Fostered professional relationships with key stakeholders to facilitate information sharing and improve inter-agency collaboration.
- Managed complex cases successfully, utilizing a thorough understanding of legal statutes and regulations.
- Used undercover operations, surveillance and interrogation to probe administrative, criminal, and civil cases.
- Collaborated with federal, state, and local law enforcement agencies on investigations.
- Inspected evidence and researched allegations to determine accuracy of statements.
- Trained new agents in investigative procedures and legal requirements.
- Investigated criminal activity through combination of document research and interviews.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Interviewed witnesses and suspects.
- Supervised team of special agents carrying out law enforcement activities.
- Gathered evidence and served as witness in court proceedings.
- Secured search warrants to investigate scenes of crimes and collect evidence.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Trained team members on agency processes, court procedures and investigation strategies.
- Documented drug transactions to gather evidence and complete undercover investigations.
Assistant Special Agent in Charge
Ohio Attorney General's Office
03.1988 - 09.1993
- Identified opportunities for growth within teams by assessing existing skill sets and advising on career progression paths accordingly.
- Fostered an atmosphere of teamwork by promoting open communication among agents and encouraging collaboration on complex cases.
- Developed comprehensive training programs for agents to promote professional growth and maintain a high level of expertise.
- Mentored junior agents through hands-on guidance in fieldwork techniques, cultivating future leaders within the agency.
- Led multi-agency task forces focused on major crime investigations, ensuring seamless cooperation among various departments involved.
- Managed high-profile cases, ensuring timely resolution and adherence to strict legal guidelines.
- Conducted thorough evaluations of agent performance, providing constructive feedback for ongoing improvement.
- Upheld a high standard of ethics and professionalism within the agency, setting an example for agents to follow.
- Implemented innovative technologies to enhance investigative capabilities, increasing accuracy in evidence collection and analysis.
- Improved inter-agency collaboration for successful investigations with thorough communication and coordination.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collected and preserved physical evidence, photographs and laboratory submissions.
- Identified witnesses and collected statements to gather information and pursue remedies for violations of legal standards.
- Consulted and cooperated with legal staff to verify timely and efficient investigation completion.
- Conducted multi-scope research into suspects to determine criminal activities and suspect operating environments.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
- Appeared in court and testified under oath in [Type] and [Type] cases.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
Special Agent
Insurance Crime Prevention Institute
04.1986 - 03.1988
- Managed sensitive informants with discretion, obtaining vital information while maintaining source confidentiality.
- Delivered expert testimony in court proceedings, presenting reliable evidence leading to successful prosecutions.
- Conducted thorough investigations for successful case resolutions and improved public safety.
- Employed strong interpersonal skills when liaising with various stakeholders including victims'' families or witnesses; successfully built rapport that aided investigations and case resolutions.
- Facilitated inter-agency cooperation for efficient resource allocation and optimized investigative outcomes.
- Developed intelligence networks, effectively gathering crucial information to support ongoing cases.
- Applied critical thinking skills to analyze complex scenarios, identifying patterns and connections pertinent to case objectives.
- Coordinated with local law enforcement to address community-specific crime issues, fostering stronger local partnerships.
- Analyzed vast amounts of intelligence to identify potential threats, playing crucial role in preventing acts of terrorism.
- Delivered expert testimony in court cases, leveraging specialized knowledge to support legal proceedings.
- Prepared comprehensive reports, ensuring accurate documentation of investigative findings and legal compliance.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Gathered facts from interviews of suspects, witnesses, and complainants.
- Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
- Interviewed witnesses and suspects.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Special Agent
Virginia Attorney Generals Office
07.1982 - 04.1985
- Utilized advanced technology tools for efficient data collection and analysis during complex investigations.
- Actively participated in ongoing training programs, staying up-to-date on industry trends and best practices for superior job performance.
- Gathered evidence and served as witness in court proceedings.
- Secured search warrants to investigate scenes of crimes and collect evidence.
- Oversaw criminal cases, coordinated investigations, and prepared evidence and investigators for court cases.
- Obtained and verified evidence by interviewing, observing, and conducting surveillance of suspects and records.
- Followed constitutional standards to properly obtain and execute warrants for arrests and searches.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
- Managed sensitive informants with discretion, obtaining vital information while maintaining source confidentiality.
- Applied critical thinking skills to analyze complex scenarios, identifying patterns and connections pertinent to case objectives.
Special Agent
Ohio Attorney General's Office
09.1979 - 02.1982
- Substantiated validity and admissibility of evidence and preserved data integrity for court hearings.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Conducted thorough investigations for successful case resolutions and improved public safety.
- Interviewed witnesses and suspects.
- Prepared case reports from allegations, transcripts of interviews and physical evidence.
Education
No Degree - Political Science And Government
The Ohio State University
Columbus, OHNo Degree - History
Austin Peay State University
Clarksville, TNWayne High School
Huber Heights, OH06-1975
Skills
- Customer service and relations
- Problem resolution
- Active listening
- Critical thinking
- Relationship building
- Computer proficiency
- Call center experience
- Conflict resolution
- Complaint handling
- Complaint resolution
- Call center operations
- Follow-up skills
- Call management
- Product knowledge
- Order processing
- Microsoft Office Suite
- De-escalation techniques
- Customer education
- Product and service solutions
- Product sales
Certification
1100 Hours of specialized training at the Ohio Peace Officer Training Academy.
160 Hours of specialized training from the National Association of Attorney General’s.
320 Hours of specialized training Nuclear Security Officer for Virginia Power (Dominion Power).
404 Hours of Peace Officer Training at the New Mexico State Police Academy.
Additional Information
Received NCAA Scholarship Football at Austin Peay State University
Timeline
Customer Service Representative
Crystal Classics
07.2022 - 05.2025
Warehouse Manager
Mid-State Bolt and Nut, Inc
10.2020 - 10.2021
Vice President of Operations
Crystal Classics
10.2001 - 02.2020
Store Manager
Successories and The Wooden Bird Gallery
03.1997 - 10.2001
Operations Manager
Centurion Security Services
12.1994 - 12.1996
Special Agent in Charge
New Mexico Attorney General's Office
09.1993 - 11.1994
Assistant Special Agent in Charge
Ohio Attorney General's Office
03.1988 - 09.1993
Special Agent
Insurance Crime Prevention Institute
04.1986 - 03.1988
Special Agent
Virginia Attorney Generals Office
07.1982 - 04.1985
Special Agent
Ohio Attorney General's Office
09.1979 - 02.1982
No Degree - Political Science And Government
The Ohio State University
No Degree - History
Austin Peay State University
Wayne High School
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