Personable, friendly and solution-oriented customer service agent with over two and a half years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Hi, I’m
Michael Young
Orem,UT
Summary
Overview
3
years of professional experience
Work History
Utah Valley MortuaryLindon, UT
Funeral Director Assistant
11.2021 - Current
Job overview
- Upholding dignity in every detail through assisting those mourning a loss.
- Communicated with funeral attendees to provide information and facilitate organized services.
Doterra Essential OilsPleasant Grove, UT
Member Services Representative
05.2020 - 11.2022
Job overview
- Provide the highest level of customer service to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supervisor, escalation agent, and advocacy specialist cross trained in both the call center and product center.
- Conferred with customers by telephone or in person to provide information about products and services and take orders.
- 2 years and 7 months of experience in customer service.
Adventure Ketchikan ToursKetchikan, AK
Head Chef
05.2022 - 10.2022
Job overview
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Regularly interacted with guests to obtain feedback on product quality and service levels.
Education
Utah Valley University
Associates Degree from Science in University Studies
University Overview
Skills
- Relationship Building
- People Skills
- Customer Service
- Supervision & Leadership
- Friendly, Positive Attitude
- Team Management
- Critical Thinking
- Computer Skills
Timeline
Head Chef
Adventure Ketchikan Tours
05.2022 - 10.2022
Funeral Director Assistant
Utah Valley Mortuary
11.2021 - Current
Member Services Representative
Doterra Essential Oils
05.2020 - 11.2022
Utah Valley University
Associates Degree from Science in University Studies
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