Michael Young
Millville,MA
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably at Hannaford Supermarket. Skilled in customer service and team member training, I excel in fast-paced environments, significantly reducing wait times and increasing order accuracy. Adept at problem-solving and organizing, my approach has consistently improved service delivery and team performance.
Overview
4
4
years of professional experience
Work History
Food Expeditor
Hannaford Supermarket
Uxbridge, MA
10.2023 - Current
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Reduced wait times for customers, prioritizing and organizing food orders
Customer Service Leader
Hannaford Supermarket
Uxbridge, MA
04.2020 - 10.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls to answer questions about products and services.
Parking Attendant
Gillettte Stadium
Foxborough, MA
08.2021 - 01.2022
- Answered general questions about parking fees, facilities, and directions.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, offering assistance when needed throughout their visit.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Demonstrated excellent multitasking abilities while balancing responsibilities such as fee collection, space assignment, and customer inquiries.
Seasonal Worker
West End Creamery
Whitinsville, MA
10.2021 - 11.2021
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Education
No Degree - Pre Sports Management
University of Connecticut
Storrs, CTHigh School Diploma -
Uxbridge High School
Uxbridge, MA05.2020
Skills
- Customer Service
- Team Member Training
- Guest service
- Food safety knowledge
- Cash Handling
- Customer Relations
- Quick Learner
- Strong Work Ethic
Coding
I started to teach myself how to code recently and hoping to pursue a career in tech along the lines with programming. I currently have two certificates with a basic understanding of HTML and CSS. I continue to strive with these languages and working on an overall certification for Front End Development. I have almost completed my certificate for JavaScript and have dabbled in python as well
Timeline
Food Expeditor
Hannaford Supermarket
10.2023 - Current
Seasonal Worker
West End Creamery
10.2021 - 11.2021
Parking Attendant
Gillettte Stadium
08.2021 - 01.2022
Customer Service Leader
Hannaford Supermarket
04.2020 - 10.2023
No Degree - Pre Sports Management
University of Connecticut
High School Diploma -
Uxbridge High School