Michael Young
Orlando,FL
Summary
The opportunity to utilize technical skills and experience in information security in a manner that is beneficial to the employer and their customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Onboarding Engineer
ThreatLocker
Maitland, FL
10.2025 - 04.2026
- Facilitated successful onboarding as primary contact for new customers.
- Delivered technical training and onboarding support, enhancing customer experience.
- Guided customers to achieve compliance with frameworks like NIST-800-171, CMMC.
- Ensured long-term customer success and satisfaction through proactive engagement.
- Identified and implemented process improvements by collaborating with cross-functional teams.
Technical Solutions Engineer
ThreatLocker
Maitland, FL
06.2024 - 10.2025
- Generated over $1M in annual recurring revenue through effective product demonstrations.
- Tailored solutions by collaborating with sales team to meet customer requirements.
- Developed presentations that effectively showcased product benefits to clients.
- Enhanced customer satisfaction by providing comprehensive product training and support.
- Served as dedicated SME during ongoing deployment calls with customers.
Implementation Engineer
Fortress Information Security
05.2023 - 03.2024
- Performed various tests on processes and prepared documents.
- Configured and executed system software changes.
- Responsible for importing client data by creating JSON and TSV files.
- Assisted clients with monitoring all software implementation lifecycles.
- Worked with technical staff on system audit to execute implementations on time and within functional parameters.
- Involved in user acceptance testing of new features and participating as a smoke-tester post-deployment.
Information Technology Help Desk Analyst
FBC Mortgage LLC
12.2021 - 05.2023
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Delivered in-depth training, imparting knowledge of best practices for protecting data and minimizing errors.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Managed user credentials for different applications.
Technical Analyst
Florida Realtors
01.2019 - 12.2021
- Assisting realtors on a plethora of technical issues ranging from social media to in depth troubleshooting of networking devices.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Managed over 25 average customer calls per day
- Diagnosed software issues and applied troubleshooting techniques to resolve problems for programs such as Outlook, Form Simplicity and more.
Customer Solutions Specialist
teleNetwork
01.2018 - 11.2018
- Work from home position supporting Frontier Communications customers
- Assisted the average customer with iOS and Android phones, Apple Computers and Microsoft Windows Computers on a daily basis
- Assisting customer with their home networking issues in a timely but effective manner.
- Documenting trends and analyzing them to further prepare our other agents for issues throughout the work day
- Remote work from home position assisting customers on their Plain Old Telephone Service
Network Technician
Passur Aerospace, Inc
01.2014 - 06.2018
- Assisted in several information technology projects including a multi-stage datacenter reorganization involving the migration of systems, network equipment, and power connections to new architecture.
- In addition, I assisted in the running, labeling, and configuring of server network connections as well as basic system hardware replacement and repair.
- Exclusively hands on with networking hardware and servers
Remote Services Technician
Support.com
01.2016 - 01.2018
- Work from home position supporting Comcast customers
- Did extensive troubleshooting on iOS and Android Devices
- Supported customers on their various internet devices such as PCs, video game consoles, smart TV and many others
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Conducted research to address customer concerns
Education
High School Diploma -
Colonial High School
Skills
- Active Directory
- Microsoft Azure
- Microsoft Exchange
- SalesForce
- Risk Management Software
- NIST-800-171
- CMMC 20
- Endpoint Protection Software
Certification
CompTIA Security+ Certification
CompTIA A+ Certification
Additional Information
- Awards Performed at several Florida county and statewide competitions as a member of Colonial High School Concert and Symphonic Bands as well as the percussion ensemble and orchestra. In addition, I have earned multiple individual awards including `Superior with Distinction' for both Orange Country and Florida State Solo & Ensemble performances for the years of 2011, 2012, and 2013.
Timeline
Onboarding Engineer
ThreatLocker
10.2025 - 04.2026
Technical Solutions Engineer
ThreatLocker
06.2024 - 10.2025
Implementation Engineer
Fortress Information Security
05.2023 - 03.2024
Information Technology Help Desk Analyst
FBC Mortgage LLC
12.2021 - 05.2023
Technical Analyst
Florida Realtors
01.2019 - 12.2021
Customer Solutions Specialist
teleNetwork
01.2018 - 11.2018
Remote Services Technician
Support.com
01.2016 - 01.2018
Network Technician
Passur Aerospace, Inc
01.2014 - 06.2018
High School Diploma -
Colonial High School