Michael Zengel
Self-employed
Springfield,LA
37
years of professional experience
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Work History
Restaurant Owner
3 Years 1 Month- Developed and implemented operational strategies to enhance customer satisfaction and loyalty.
- Managed daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on best practices in food preparation and service excellence.
- Streamlined inventory management processes to reduce waste and optimize cost efficiency.
General Manager
14 Years 7 Months- I started the Punta Gorda Florida location.
- Responsible for managing all daily operations.
- Self taught company operations before going to formal company training six months after start date.
- Successfully trained/mentored 9 employees who have gone on to higher level company positions.
- Responsible for setting and reaching location financial goals.
- Responsible for maintaining customer relationships with Insurance Companies, local dealers, and public sellers/buyers.
- Responsible for maintaining company safety standards and yearly safety goals.
- Not once in 15 years did I fail to reach my yearly goals or have an unsuccessful audit.
Owner/Operator
7 Years 1 Month- Owner operator of a home inspection business.
- Sales and marketing.
- Performed all home and condominium inspections.
General Manager
1 Year 2 Months- I started the Sarasota South Hertz Local Edition office.
- Secured the location.
- Recruited all the employees.
- Trained all employees.
- Responsible for all the business marketing.
- Built the fastest growing Hertz Local Edition office on the West Coast of Florida.
General Manager
4 Years- Responsible for all daily operations of the business.
- Training.
- Hiring car preps.
- Setting monthly and yearly location goals.
- Managing relationships with both insurance providers and shops.
- Obtaining new business.
- I managed a top 5 location out of 50 regional locations.
Investment Manager
1 Year 5 Months- Responsible for managing mutual fund investments for clients at 7 bank locations.
- Organizing and performing investment siminars at local venues.
Stock Broker
4 Years- Through a combination of cold calling, client referrals, and sound investment advice, I was able to build and manage a portfolio of ten million dollars.
Education
Bachelor of Science - Insurance And Risk Management
Skills
Policy/Program Development
Supervision and Training
Performance Improvements
Business Leadership
Employee Motivation
Cost Reduction
Staff Development
Budget Control
Customer Service Management
Focus and Follow-Through
Problem Anticipation and Resolution
Management Team Building
Process Improvements
Decision Making
Quality Assurance
Customer engagemen
Education and Training
other
Timeline
Restaurant Owner
Self-employed
08.2023 - CurrentRead More
General Manager
Copart Auto Auctions
09.2007 - 04.2022Read More
Owner/Operator
Tip Top Home Inspection
08.2000 - 09.2007Read More
General Manager
Hertz Car Rental
08.1999 - 10.2000Read More
General Manager
Enterprise Rent-A-Car
08.1995 - 08.1999Read More
Investment Manager
SunTrust
02.1994 - 07.1995Read More
Stock Broker
Chatfield Dean Investment Bankers
01.1990 - 01.1994Read More
Florida State University
Bachelor of Science from Insurance And Risk Management
Read More