Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tebetha Pedrosa

Corpus Christi

Summary

Skilled General Manager talented at maximizing business success. Contributes to culture of streamlining operations and increasing team productivity to bolster sales performance. Honed focus on customer satisfaction to improve the organizational outlook. Organized General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level managerial opportunities to expand skills while facilitating company growth.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Jack in the Box
07.2023 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Developed unique events and special promotions to drive sales.

Medical Receptionist

CSL Plasma
07.2022 - 06.2023
  • Greeted and checked in patients, updating patient information in computer system.
  • Assisted with filing of medical records and documents, maintaining accurate electronic records.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Reviewed donor files for accuracy and completeness prior to donation process.
  • Assisted in training new employees on proper procedures related to donor collection processes.
  • Reported any irregularities or problems encountered during the plasma collection process immediately.
  • Verified consent forms were signed by donors prior to beginning the donation process.
  • Provided excellent customer service by responding promptly to inquiries from donors or staff members.
  • Provided basic medical care to donors during their donation process as needed.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
  • Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.

Assistant General Manager

Burger King
11.2021 - 03.2022
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Motivated and led team members to work together to achieve targets.
  • Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
  • Identified customer needs and delivered relevant product solutions and promotions.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
  • Met business targets with streamlined operations strategies.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
  • Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
  • Oversaw efforts to update computer systems with pricing and specials for optimal recordkeeping.
  • Upheld company standards and compliance requirements for operations.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movement.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Helped employees accomplish tasks during peak periods.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Assessed reports and adjusted workflows to realign with targets.
  • Directed employees through daily routines.
  • Handled customer complaints, questions and inquiries.
  • Counted out cash drawers at end of each shift and logged profits into computer system.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Answered customer inquiries in regard to nutritional information and menu offerings.
  • Cross-trained in every store role to maximize operational knowledge.
  • Optimized productivity, streamlined program efficiency and boosted profitability.

Security Officer

Southern Security
03.2018 - 10.2019
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored premises and recorded activity in daily officer reports.
  • Verified photo IDs and tickets to allow guests passage.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Observed patrons and customers to quickly address security situations.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Completed incident reports to record security or loss prevention incidents.
  • Responded to accidents and administered first aid to individuals.
  • Reported safety hazards for remediation response.
  • Supervised property entrances and exits and monitored employee safety.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Investigated reported incidents to protect company assets.
  • Assessed company security risks and developed actionable solutions to be presented to management.
  • Demonstrated public safety dedication by patrolling community events.
  • Presented reports, findings and recommendations to upper management and relayed information regarding potential threats.
  • Ran routine security checks, suggesting improvements as necessary.
  • Managed credentialing for site employees, consultants and subcontractors.
  • Maintained and protected owner assets for high-end residential properties.
  • Managed owner assets to mitigate risk regarding residential properties.

Electrician Helper

MMR Constructors Inc
02.2016 - 11.2018
  • Kept work areas clean, neat and free of hazards.
  • Maintained organization, cleanliness and safety in work areas.
  • Completed semi-skilled and skilled work under supervision of fully qualified professionals.
  • Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
  • Verified measurements and made accurate cuts to avoid wasting materials on job sites.
  • Worked in team-based environment to accomplish projects.
  • Gathered required tools and equipment for each task to increase efficiency.
  • Followed relevant electrical and building codes for each job.
  • Measured and prepared supplies for electrical tasks.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Adhered to company standards and OSHA regulations for work site safety.
  • Collaborated with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Kept work areas clean, neat and organized for efficient operations.
  • Utilized knowledge and equipment to test wiring and other system parts for electrical flow and function.
  • Promoted workplace safety and reported potential hazards quickly to project supervisor.

Team Member

SUBWAY®Restaurants
05.2015 - 11.2016
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Addressed customer needs, responding to specific requests.

Crew Member

McDonald's
02.2014 - 07.2015
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Drove team success by quickly completing assigned tasks.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Upheld high standards of productivity and quality in operations.
  • Organized and restocked supplies to support operations and team productivity.
  • Explained current promotional information and items to patrons.
  • Stocked shelves and cases with new or transferred items.
  • Assisted patrons in making menu selections.
  • Presented orders to guests within anticipated service times.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Processed payments and bagged items for customer check out.
  • Totaled bills, accepted payments and returned change.
  • Followed instructions to properly arrange merchandise items.

Education

Some College (No Degree) - Business Administration

Del Mar College
Corpus Christi, TX

Skills

  • Training and development skill
  • Business operations background
  • Team leadership strength
  • Business Development
  • Budget control
  • Sales Techniques
  • Training and development
  • Sound judgment
  • Employee development
  • Purchasing and planning
  • Customer retention
  • Recruiting and hiring
  • Policy/program development
  • Performance improvements
  • Supervision and training

Timeline

Restaurant Manager

Jack in the Box
07.2023 - Current

Medical Receptionist

CSL Plasma
07.2022 - 06.2023

Assistant General Manager

Burger King
11.2021 - 03.2022

Security Officer

Southern Security
03.2018 - 10.2019

Electrician Helper

MMR Constructors Inc
02.2016 - 11.2018

Team Member

SUBWAY®Restaurants
05.2015 - 11.2016

Crew Member

McDonald's
02.2014 - 07.2015

Some College (No Degree) - Business Administration

Del Mar College

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Tebetha Pedrosa