Open To Work
Michael Zukoski
Champaign
Work Preference
Summary
Logistics and dispatch expert with over 30 years in the transportation industry. Specializes in network optimization and team development, ensuring safety and punctuality in service. Recognized for effective problem-solving skills and commitment to operational excellence and continuous improvement.
Overview
27
27
years of professional experience
Work History
Linehaul Coordinator
FedEx Corporation
Champaign
06.2004 - Current
- Communicated with other Coordinators across the Region, along with Linehaul Specialist in Corporate Headquarters, and Develop & implement contingency plans
- Planned to fill partial relays with central control and Service Managers in Operation
- Executed dispatch set-up for Mainline network, completed dock walks, and carried out yard checks.
- Utilized strong problem-solving skills to quickly resolve unexpected issues
- Trained new hires on Linehaul processes and protocols according to company standards
- Facilitated quarterly random inspections of drivers to maintain operational standards, and have knowledge of all programs for job functionality
Operations Service Manager II
FedEx Ground
Champaign
09.2003 - 06.2004
- Filled out TLCRs for each trailer, communicated with Linehaul Department, and ran productive operations
- Delegated tasks to 10-15 package handlers daily.
- Cleared jams on equipment to ensure smooth operations. on secondary & discharges to maintain building operation effectiveness
- Worked on building contingency issues. Areas I ran were Unload, load side, middle area, and control room
- Evaluated employee performance and recommended personnel for promotion, transfer, or dismissal based on performance
TMS Training Manager
FedEx Ground
Coraopolis
09.2001 - 09.2003
- Educated internal team members on TMS and its functions across Eastern & Southern Divisions of the United States
- Presented training courses for employees, utilizing various approaches such as lectures, live on site demonstrations, and web course videos
- Communicated TMS functionality through conference calls and created user manuals for quick reference
- Presented updates during monthly Senior Manager meetings and weekly conference call
- Developed spreadsheets to assess training program effectiveness
Linehaul Service Manager
FedEx Ground
Champaign
06.1999 - 09.2001
- Facilitated mainline setup and supported Hub dispatching to streamline operations.
- Coordinated daily with Network Managers on hot/cold trailers
- Coordinated with multiple departments to enhance organizational efficiency across operations.
- Ensured proper operation of URR rotation board for efficient resource management.
- Worked with outside vendors and TSPs to handle service calls, recoveries, and breakdowns
- Managed high volume of incoming calls and emails to ensure timely communication and support.
Education
Bachelor of Science - Business Management, Concentration in Management
University of Phoenix
Arizona06-2016
Skills
- Dispatch operations
- Leadership in teams
- Communication proficiency
- Collaborative teamwork
- Detail orientation
- Flexibility and adaptability
- Positive mindset
- Professional demeanor
- Resource management
Awards
- Employee of the Month, 2026
- Linehaul Service Manager of the Year, 2000
Timeline
Linehaul Coordinator
FedEx Corporation
06.2004 - Current
Operations Service Manager II
FedEx Ground
09.2003 - 06.2004
TMS Training Manager
FedEx Ground
09.2001 - 09.2003
Linehaul Service Manager
FedEx Ground
06.1999 - 09.2001
Bachelor of Science - Business Management, Concentration in Management
University of Phoenix