Summary
Overview
Work History
Education
Skills
ADDITIONAL QUALIFICATIONS
RELEVANT STRENGTHS
Personal Information
Timeline
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MICHAELA ABAYA BIBB

HONOLULU,HI

Summary

Active-duty military spouse and customer-service professional with more than five years of experience working with customers, families, teams, and people from diverse cultural backgrounds. Completed an associate degree at Hawai'i Pacific University and currently in the final semester of a bachelor's degree in Business Administration at the same university. Brings 22 months of hands-on caregiving experience as the mother and primary caregiver of a 22-month-old son, including daily routines, supervision, feeding, play, safety, patience, and age-appropriate interaction. Seeking to bring strong communication, responsibility, positivity, and service skills to U.S. Army Child & Youth Services.

Overview

4
4
years of professional experience

Work History

RETAIL SALES ASSOCIATE

Polynesian Cultural Center (Goo's Plantation), Lā'ie, Hawai'i
Lā'ie, Hawai'i
09.2022 - 02.2024
  • Assisted customers with product location, purchases, returns, and questions while maintaining a welcoming environment.
  • Resolved customer concerns and supported inventory and daily store operations as part of a team.

SALES AND RESERVATIONS SUPERVISOR

Choice Hotel / Transworld System Inc. (TSI)
04.2022 - 08.2022
  • Organized workflow, delegated tasks, communicated expectations, and supported team performance.
  • Handled customer concerns and reservation-related issues using clear communication and problem-solving.

CUSTOMER SERVICE REPRESENTATIVE

Startek Philippines
02.2021 - 04.2022
  • Provided customer support, answered questions, and helped resolve concerns through effective verbal and listening skills.
  • Worked in a fast-paced service environment requiring patience, professionalism, and accountability.

FULL-TIME VOLUNTEER MISSIONARY

The Church of Jesus Christ of Latter-day Saints
09.2019 - 04.2021
  • Worked directly with individuals and families in the community, including door-to-door outreach and meaningful conversations.
  • Developed interpersonal, listening, cultural-awareness, persistence, and positive relationship-building skills.
  • New Zealand

Education

Bachelor's Degree - Business Administration

Hawai'i Pacific University
Honolulu, Hawai'i
05.2027

Associate Degree - General Business

Hawaii Pacific University
Honolulu, HI
05.2026

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Brigham Young University / BYU-Pathway Worldwide

Skills

  • Child supervision & caregiving
  • Customer service
  • Verbal communication
  • Active listening
  • Public speaking
  • Problem-solving
  • Teamwork
  • Goal setting
  • Accountability
  • Persistence
  • Cross-cultural communication
  • Time management

ADDITIONAL QUALIFICATIONS

  • Active-duty U.S. military spouse interested in serving Army children and families through Child & Youth Services.
  • Mother and primary caregiver of a 22-month-old child, providing continuous hands-on experience with toddler routines, safety, play, and care.

RELEVANT STRENGTHS

  • 22 months of direct, day-to-day caregiving experience with own child.
  • Experienced in customer service, problem-solving, teamwork, and communicating with families and the public.
  • Active-duty military spouse with familiarity with the military community and the needs of Army families.
  • Cross-cultural communication experience developed through missionary service in New Zealand.
  • Reliable, patient, organized, positive, and comfortable working in team-oriented environments.

Personal Information

Title: CYS CHILD & YOUTH PROGRAM ASSISTANT CANDIDATE

Timeline

RETAIL SALES ASSOCIATE

Polynesian Cultural Center (Goo's Plantation), Lā'ie, Hawai'i
09.2022 - 02.2024

SALES AND RESERVATIONS SUPERVISOR

Choice Hotel / Transworld System Inc. (TSI)
04.2022 - 08.2022

CUSTOMER SERVICE REPRESENTATIVE

Startek Philippines
02.2021 - 04.2022

FULL-TIME VOLUNTEER MISSIONARY

The Church of Jesus Christ of Latter-day Saints
09.2019 - 04.2021

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Brigham Young University / BYU-Pathway Worldwide

Bachelor's Degree - Business Administration

Hawai'i Pacific University

Associate Degree - General Business

Hawaii Pacific University
MICHAELA ABAYA BIBB