Michaela Akagi
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2019
2019
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Kohls Department Store
Lawrence, Kansas
08.2017 - 03.2018
- Assisted customers with inquiries and product selections.
- Processed transactions accurately using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Resolved customer complaints effectively and efficiently.
- Handled returns and exchanges per company policy.
Kennel Technician
Animal care center of Topeka
Topeka, KS
- Assisted veterinarians with examinations and treatment procedures for various animals.
- Maintained accurate medical records and documentation for patient care.
- Administered vaccinations and medications under veterinarian supervision.
- Monitored vital signs and provided post-operative care to recovering animals.
- Cleaned and sanitized kennels to maintain a healthy environment for animals.
- Provided companionship and socialization for animals in care.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
Financial Services Representative
DST Systems
Lawrence, KS
- Assisted clients with account inquiries and service requests.
- Processed financial transactions using internal software systems.
- Collaborated with team members to streamline customer support processes.
- Maintained accurate records of client interactions and transactions.
- Supported training of new staff on customer service protocols.
- Participated in team meetings to discuss service improvements and strategies.
- Processed transactions quickly and accurately in accordance with established procedures.
Teller
Commerce Bank
Lawrence
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer integrity and balanced daily transactions.
- Promoted bank services to enhance customer satisfaction.
- Responded to customer concerns with professionalism and care.
- Utilized banking software for transaction processing and reporting.
- Maintained confidentiality of all customer records and information according to company policies.
- Verified customers' identification to ensure compliance with laws and regulations.
Daycare Teacher
One of a Kind
Lawrence, KS
- Planned engaging educational activities for diverse age groups.
- Supervised children's playtime to ensure safety and promote social skills.
- Collaborated with parents to discuss children's development and concerns.
- Maintained a clean and organized classroom environment for learning.
- Developed individualized lesson plans based on children's interests and needs.
- Implemented positive behavior management techniques to foster cooperation.
- Prepared nutritious snacks and meals in compliance with health guidelines.
- Supervised children during meal times, playtime, and other activities.
- Assisted with administrative tasks, including attendance tracking and record keeping.
- Supervised circle time, free play, outside play, and learning and developmental activities.
Education
BBA - Business Management
Fort Hays State University
Hays, KS 08.2017 - 05.2021
Perry Lecompton High School
Perry, KSSkills
- Customer service
- Financial transactions
- Educational planning
- Client relationship management
- Team collaboration
- Regulatory compliance
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Verbal and written communication
Timeline
Customer Service Representative
Kohls Department Store
08.2017 - 03.2018
BBA - Business Management
Fort Hays State University
08.2017 - 05.2021
Kennel Technician
Animal care center of Topeka
Financial Services Representative
DST Systems
Teller
Commerce Bank
Daycare Teacher
One of a Kind
Perry Lecompton High School