Michaela Black
Pensacola,FL
Summary
Proven track record of enhancing member satisfaction and fostering educational environments, as demonstrated at Navy Federal Credit Union and ESS. Excels in problem resolution and instructional strategies, significantly improving engagement and performance. Known for exceptional teamwork, collaboration, and a knack for creative problem-solving, consistently exceeding performance goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Member Service Representative
Navy Federal Credit Union
07.2023 - Current
- Delivered exemplary service by engaging in attentive listening, comprehensively understanding the requirements of members, and proposing suitable solutions.
- Established a meaningful rapport with members through authentic dialogue and a demonstrated commitment to their financial well-being.
- Facilitated a constructive work environment through the encouragement of open communication among colleagues and supervisors.
- Consistently met or exceeded performance complex through proactive workload management, effective time management, and efficient resource allocation.
- Acquired extensive knowledge of credit union products while remaining informed of updates to provide well-informed recommendations to members.
High School Substitute Teacher
ESS
04.2023 - 09.2023
- Maintained accurate records of attendance, grades, and other required documentation for compliance with district policies
- Kept students on-task with proactive behavior modification and positive reinforcement strategies and implemented behavior management plans
- Facilitated students in comprehensively understanding the subject matter and effectively preparing for examinations.
- Developed creative instructional strategies to keep students engaged and motivated, building strong rapport with students, fostering a positive and supportive classroom environment, and building strong rapport with students..
Barista
Starbucks
08.2021 - 07.2023
- Fostered an inviting environment by greeting customers with a friendly demeanor and promptly attending to their inquiries needs.
- Carefully assessed customer requests and developed bespoke, high-quality beverages, thereby improving customer satisfaction sales.
- Provided training for new team members utilizing positive reinforcement and respectful, encouraging coaching methods, while sharing knowledge and expertise in coffee and tea merchandise.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Front End Customer Service Associate
Walmart
05.2020 - 09.2021
- Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
- Positively impacted employee morale by mentoring newer staff members on company values and expectations regarding customer service excellence.
- Facilitated the training of newly recruited team members by sharing best practices aimed at delivering exceptional customer service.
- Provided cross-training and served as a backup for other customer service managers.
Education
Bachelor of Arts - Interdicisplinary Studies
Arizona State University
Online05-2027
Skills
- Teamwork and collaboration
- Problem resolution
- Student engagement
- Feedback delivery
- Complex/Creative Problem-solving
- Organization
- Instructional strategies
- Time management
- Conflict resolution
Certification
- Six Sigma Yellow Belt Certification
Timeline
Member Service Representative
Navy Federal Credit Union
07.2023 - Current
High School Substitute Teacher
ESS
04.2023 - 09.2023
Barista
Starbucks
08.2021 - 07.2023
Front End Customer Service Associate
Walmart
05.2020 - 09.2021
- Six Sigma Yellow Belt Certification
Bachelor of Arts - Interdicisplinary Studies
Arizona State University
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