Michael A. Bova
Holbrook,MA
Summary
A hardworking and passionate job seeker with strong organizational skills, eager to secure an meter technician/stock room operator/ general maintenance. Ready to help the team achieve company goals.
Overview
13
13
years of professional experience
Work History
Power Systems Technician
Eversource
09.2016 - Current
- Used multimeters for volt and OHM readings and circuit analysis.
- Supported IT end-user concerns using troubleshooting and root cause analysis to resolve issues.
- Explained to customers and demonstrated how specific system works.
- Installed and wired system devices using standard product setup and electrical knowledge.
- Submitted daily paperwork to record completed jobs and related information.
Apprentice Operator
Eversource
02.2016 - 09.2016
- Used tools and equipment in practice situations as part of education and learning of new techniques.
- Memorized safety guidelines and company standards.
- Asked questions when something was complex or unclear.
- Took notes on daily tasks to memorize procedures.
Technician
Sprint
04.2015 - 02.2016
- Repair/Refurbish Electronics
- Independently perform customer services
- Create/file daily electronic repair tickets
- Review/order weekly inventory
- Prepare defective phones and accessories for vendor returns.
Calibration Technician
Massachusetts Metrology and Instrument Service
08.2012 - 04.2015
- Follow calibration procedures.
- Infrared Thermometers, Temperature controllers, Scales and balances, Pipettes, Humidity instrument, RTD, Thermocouples, and PRTs and calibration and uniformity of ovens
- Maintained compliance with environmental standards.
- Diagnosed and repaired electronics like computers, gaming consoles, phones, batteries and more.
Lead Retail Consultant
Sprint
07.2010 - 08.2012
- Perform returns and exchanges
- Directly assist customer issues and concerns
- Manage inventory and store transfers
- Open and Close store
- Deposits and end of day reports
- Oversaw sales floor with practiced eye and dedication to timely customer service.
- Met key performance objectives for sales and customer satisfaction on consistent basis.
- Built loyal customer base by cultivating and deepening relationships.
- Consulted with customers to determine requirements and develop effective solutions to meet product, service or account issue needs.
Education
Associate of Applied Science - Computer and Electronics Technology, Applied Science
ITT Technical Institute
Norwood, Massachusetts01.2007
Blue Hills Regional Technical High School
Canton, MA06.2005
Skills
- Installation and Configuration of all Peripherals Devices
- Repair various types of electronic devices
- Microsoft Programs
- Word, Excel, Access, and Power Point
- Reformatting and installing programs
- Windows XP, 2000, ME, Vista, 7, 8, 10 and 11
- Hand and Power Tools
- Operate Machinery
- Operational Policies and Processes
- Package Shipment
Timeline
Power Systems Technician
Eversource
09.2016 - Current
Apprentice Operator
Eversource
02.2016 - 09.2016
Technician
Sprint
04.2015 - 02.2016
Calibration Technician
Massachusetts Metrology and Instrument Service
08.2012 - 04.2015
Lead Retail Consultant
Sprint
07.2010 - 08.2012
Associate of Applied Science - Computer and Electronics Technology, Applied Science
ITT Technical Institute
Blue Hills Regional Technical High School
Similar Profiles
Shaun M. Parmelee JrShaun M. Parmelee Jr
Transmission Construction Supervisor at EversourceTransmission Construction Supervisor at Eversource
Susan FormicaSusan Formica
Customer Service Representative IV at EversourceCustomer Service Representative IV at Eversource
LAURA VIEIRALAURA VIEIRA
Emergency Management Specialist at EversourceEmergency Management Specialist at Eversource
Thomas O'NeillThomas O'Neill
Distribution Engineering Intern at EversourceDistribution Engineering Intern at Eversource
Keon AndersonKeon Anderson
Security Officer at Securitas Security Services USASecurity Officer at Securitas Security Services USA