Michaela Brigham
Shift Manager
Plano,TX
Summary
Results-driven professional specializing in customer service and team management. Known for effective training methods and improving operational efficiency through meticulous inventory management and employee coaching. Driven to broaden experience in remote work that provides stability and challenges me. Strong communication and adaptability to new skills.
Overview
8
8
years of professional experience
Work History
Shift Manager
Starbucks
Plano, TX
11.2018 - Current
- Supervised daily operations to ensure high standards of customer service and product quality.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented staff scheduling to optimize labor costs while maintaining service efficiency.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Collaborated with upper management to drive store initiatives and promote a positive work environment.
- Developed training materials that improved onboarding processes for new hires.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Dental Assistant Extern
Active Dental Plano
Plano, TX
01.2025 - 03.2026
- Assisted in patient preparation and management during dental procedures.
- Maintained accurate patient records and updated information in practice management software.
- Sterilized instruments and ensured compliance with infection control protocols.
- Supported dentists by anticipating needs during treatments and procedures.
- Educated patients on post-operative care and preventive oral health practices.
Bartender
Wings Over Frisco
Frisco, TX
11.2025 - 02.2026
- Provided exceptional customer service in high-paced bar environment.
- Crafted and served diverse beverage selections, ensuring quality and presentation.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Trained new bartenders on drink preparation techniques and service standards.
- Implemented process improvements, enhancing workflow efficiency during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Fostered positive team dynamics, promoting collaboration among staff members.
Sales Associate
Global Solutions
Dallas, TX
05.2019 - 05.2020
- Enhanced customer engagement through personalized service, resulting in increased satisfaction and loyalty.
- Collaborated with team to implement new sales strategies, improving overall store performance.
- Utilized CRM software to track customer interactions and follow-ups, ensuring accurate records and timely responses.
- Trained new associates on product knowledge and sales techniques, fostering a knowledgeable team environment.
Education
Associate of Arts - Fine Arts
Collin County Community College
Plano, TXDental Assistant License - Dental
Dallas Dental Assisting School
Mesquite, TX03.2025
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Workplace safety
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Interpersonal skills
Timeline
Bartender
Wings Over Frisco
11.2025 - 02.2026
Dental Assistant Extern
Active Dental Plano
01.2025 - 03.2026
Sales Associate
Global Solutions
05.2019 - 05.2020
Shift Manager
Starbucks
11.2018 - Current
Associate of Arts - Fine Arts
Collin County Community College
Dental Assistant License - Dental
Dallas Dental Assisting School